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Live Arena - stuck in "processing results"

Live Arena - stuck in "processing results"

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3 апр. 2023, 12:4503.04.23
08.07.16
4

Live Arena - stuck in "processing results"

Player ID: um68315503 | 66566676

Device: PC

Windows: 10


Hi team,


I have tested the live Arena. I could successfully run a dozen of combats, but at the beginning of the last combat it prompted me:

1. an error stating "unstable internet connection" and reattempting to connect. 

2. it failed to reconnect although my internet connection was up and running

3. prompted the error stating the results can be found in the battle log once it finishes. Clicked relogin.

4. Upon logging back in, I got stuck with "Processing results" ever since. 

5. The fight is not in the Battle Log. 

Worth mentioning the Arena was Live when this error occurred, and ~40 minutes after. The below snip is fresh, and the Arena is now not available, but the error is still persisting.

I tried re-starting the app, I also tried running in from Mobile. The "processing results"  has been there for a few hours now.

This rends users sharing the same issue unable to queue for any fight when the arena is live again.


i

Let me know if I can provide extra details.


Best,

Skang


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Комментарии
3 апр. 2023, 14:1303.04.23
08.07.16
4

update:

Arena is Live again. Still processing results.

Can this be reset somehow on account level so I can continue testing?

i


3 апр. 2023, 14:2703.04.23
16.12.21
1321

I came to report the same thing. timed out trying to start a match, and ever since it says "Unable to start a new live arena match. Results of the last battle are still being processed."

dthorne04Moderator
3 апр. 2023, 17:1403.04.23
30.12.20
6335

Unfortunately this is a known bug with Live Arena beta right now. 

Per the official server: 

i


3 апр. 2023, 17:4203.04.23
16.12.21
1321

Thank you for letting us know you're aware of the problem and working on it

dthorne04Moderator
3 апр. 2023, 19:3403.04.23
30.12.20
6335
MooredRat

Thank you for letting us know you're aware of the problem and working on it

You're welcome. I think the downtime we just had should fix this, but I need to double check. Been a busy day so far. :P

4 апр. 2023, 17:5804.04.23
09.10.22
4

Same here.....  I played 4 coins on the first opening time yesterday and hav had the error ver since, through the two openings yesterday, and the one today..... no change....    I did receive 5 more coins, instead of the one i had yesterday, but still the error prevents access. 

8 апр. 2023, 01:5608.04.23
16.12.21
1321
dthorne04

You're welcome. I think the downtime we just had should fix this, but I need to double check. Been a busy day so far. :P

I'm having another issue, idk if it's related in some way.

Beta has ended for me, but everyone else I know who was selected for beta is still able to access it.


What gives?

dthorne04Moderator
8 апр. 2023, 02:4408.04.23
30.12.20
6335
MooredRat

I'm having another issue, idk if it's related in some way.

Beta has ended for me, but everyone else I know who was selected for beta is still able to access it.


What gives?

Oof. I'm fairly certain that's not supposed to be the case. Let me get back to you, will let you know if I need to collect any data such as UM ID.

Sorry about that. :(

8 апр. 2023, 02:5108.04.23
16.12.21
1321


i