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Game Crashes or freezes during loading screens before battles after patch 1.7

Game Crashes or freezes during loading screens before battles after patch 1.7

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7 май 2019, 17:2907.05.19
14.04.19
9

Game Crashes or freezes during loading screens before battles after patch 1.7

Description: Game freezes at the loading screen at about 95% of the loading bar. It will not move. This only has happened to me right after patch 1.7.

Device: Samsung GalaxyJ7

Details: The occurrence of this bug seems random. Happened to me at dungeon and campaign. I had about 110 energy and happened 4 times this morning. Have not tried Bluestacks yet, will try to do so.

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7 май 2019, 18:0107.05.19
23.02.18
16

you lose energy if you're going in a dungeon or campaign if you're going into arena you lose a coin so far i've lost about 450-500 energy and about 17-20 coins since the update F'en stupid if you ask me.... brake the game with a update that was supposed to fix it ironicness of it all lol, so as of about 3 hours ago i'm not playing anymore to waste more of my resources's https://plarium.com/forum/en/raid-shadow-legends/677_bug-reports/128198_bought-energy-and-items-missing-/ this support team haven't responded to any of my posts about it on here or the online support in game either they need to get there sh#t together imo and start to give us some answers about what's going on i've been waiting for almost a week for a response about missing items but sadly nothing still unfortunately 




if this support team had a yelp it would be 1000% negative without a doubt 

7 май 2019, 19:2507.05.19
1
I've had the same exact issue, and there's been no response about it anywhere. 
7 май 2019, 20:0107.05.19
23.02.18
16
guiojeda said:

Description: Game freezes at the loading screen at about 95% of the loading bar. It will not move. This only has happened to me right after patch 1.7.

Device: Samsung GalaxyJ7

Details: The occurrence of this bug seems random. Happened to me at dungeon and campaign. I had about 110 energy and happened 4 times this morning. Have not tried Bluestacks yet, will try to do so.

i can confirm it is 100% happening on bluestacks to that's where i have been playing the last few days
7 май 2019, 20:4807.05.19
23.04.19
23
having the same issue, lost bunch of energy and coins
7 май 2019, 21:2207.05.19
8
Been happening to me for the past week, even prior to client or patch update. Seems more like a server issue, but that's just my speculation.  Support has not responded further to my initial ticket regarding loss of clan boss keys in 6 days.
8 май 2019, 00:0408.05.19
16.03.19
5
I've been playing a lot lately trying to upgrade so I can do proper damage to the clan boss. But the game crashes repeatly. It freezes constantly. I am losing gems, energy,  and coins. How will we be compensated?
8 май 2019, 00:0608.05.19
16.03.19
5
I hit the clan boss twice this morning. The game registered the first hit and the 2nd one was lost. I believe the game froze and I lost out. Will I get those clan boss keys back?
8 май 2019, 00:4208.05.19
11
The game freezes way to often now. Lost alot of energy, coins for arena, summons and so on. Money paid and down the drain. I was going to recommend the game to some friends, but after the 1.7 update I'm not if this isn't fixed very soon. Losing what you have paid for isn't fun!
8 май 2019, 04:5608.05.19
03.03.19
18

if playing CB and the loading screen freezes = key lost

if playing arena and the loading screen freezes = coin AND fight lost
8 май 2019, 07:2308.05.19
19

JandraM said:


if playing CB and the loading screen freezes = key lost

if playing arena and the loading screen freezes = coin AND fight lost

Doing dungeon or campaign = energy lost


It's happening on phone and emulator.

8 май 2019, 14:4008.05.19
23.02.18
16

possible we won't get reimbursed for lost energy, coins or items lost because the gm's devs mods and community managers don't see what is happening in game, either its not getting reported enough for them to see the posts from people affected or its not happening to all servers and clients be it on phone or pc emulator just certain people are being affected by  the 1.7 update.... 

That's one scenario the other is far more grim, they don't care about the problem atm because its not big enough and enough people don't have it yet,

either way its F'ed up having to wait as long as we all have sucks bigtime . 

8 май 2019, 19:1608.05.19
11.04.19
1

Really so annoying problem, because I never experienced any issues before May 7 updates while playing using my iPad.

After May 7 updates, I have experienced more than 100 times, lost energy and coin,


I am playing at New Jersey in USA, iPad Pro 11" (ios 12.1.4, 12.2.0 - I have udpated), clean out, reinstall...

First, I never experienced it over 23 days, and this issues are started after May 7th


8 май 2019, 19:5808.05.19
05.05.19
4
Agreed. Freezes multiple times per day, or just crashes completely out of the game back to my home screen. Losing coins or energy. Definitely not spending anymore $ with these issues. I'll try and wait it out. But there's server connection issues constantly. To the point the game is nearly unplayable or so frustrating, it's not worth trying. 
18 янв. 2023, 04:2918.01.23
11.01.19
1

game will not load on facebook.  Arrives at 100 percent and stays there.  been 4 days or so