Rebalance system required - Customer Focus
Hello Team,
regarding latest upsie with the rebalance...
I would like to verify few things before I continue playing or even spend money in this game.
I agree that balances are necessary to keep the game fresh and playable. However, there are few things, which are fishy and I would like to get
feedback from whoever is responsible for those decisions.
In order to fully understand what is the problem, let me tell you my story. Story, or rather a timeline of events, which affected me and perhaps many other players.
I think I've spent around 450$ in the period with 10x Krisk(+ - a week around).
In that period, I was rly happy and satisfied for pulling Urogrim, so I've spent another 250$+- when double lego event arrived (altough I didn't need it).
And here comes the problem... I, as many other players don't mind to spend when I/we enjoy the game.
However, with your latest actions I'm quite hestitating to even play this game because once again, you show us "customer last".
There is no doubt that the issue was caused because of your lack of planning (or it was on purpose in order to drain players pockets, but let's givey you the benefit of doubt).
You released the champ even though you have test servers and all time on the world to test before release.
Yet, Uro was released even after several Youtubers (on test servers) tested him and they pointed out he might be OP for his rarity.
Yet again, no warning or any mention from your side that any nerf might be happening anytime soon.
Instead of any action towards customers, what you did is that you let him in game for a decent time.
Within that period there was also 2x void and 10x for Krisk events, so people invested a lot of resources and money in order to get those two (I was one of them).
Therefore, who can guarantee that you won't do anything similar, anytime you want to?
1. Do you plan to compensate players for your mistake ? If not, why ?
2. Do you plan to add some system, which will compensate players after you rebalance (Like other games, eg. hearthstone) ? If not, why ?
3. If you focus on balancing rarity of champions then why don't you focus champiopns, which are extremely useless for longer period of time than was Urogrim?
There is many on both sides (boost and nerf), but let me use one, great example. Septimus is a legendary champion who is outperformed by Armiger (uncommon) after you introduced dungeons 20+. Where and when will be balance ?
4. Also, there is much more new champions than rebalance of older ones. Why is that, if you focus balance ?
5. Please, explain why should we trust you and continue playing ?
I'm trully concern as your customer.
Thank you in advance
Riv