Please Plarium read this
I will admit that when i first played raid when it first came out I enjoyed it and would have been seen as a whale since i spent like 300 in my first week of playing, but got frustraited because i didn't understand how the game worked. I spent money on shards and got mad when i didn't get a lego, and deleted the game, I'm sure my account is still out there because I tried to change my name to the same name as that account and it wouldn't let me do it. I recently ( about 7 weeks ago) made a new account because i found out i could play on PC, since my phone is really old and hard to play raid on, and have enjoyed my time but have been frustrated because of certain road blocks. BY NO MEANS DO I WANT THE GAME TO BE MADE EASIER, JUST A BETTER BALANCE GIVEN TO ALL ASPECTS OF THE GAME FOR ALL PLAYERS.
Arena is completely impossible to get past bronze 3 or 4 for a new or F2P player. I'm not saying make it easier, just change it back to the way it was before I started playing again, or completely remove inactive players. By deranking inactive players you just make it that much harder for lower ranked players to be able to attack, so they end up losing ranks because they are not able to attack more often than they are attacked. If you don't want to remove them from arena completely, then make it so that people can not intentionally derank.
Another thing is the way we get champs. Reguardless if you spend money or are f2p and save shards, the rng aspect of the shards is so broken that people will save shards for the hopes of a 2x event and then quit because even the 2x event doesn't help, because they don't get any champs that can help them progress, because there is only so much artifacts, rings, neckless, banners can help if they can't get champs with skills that actually help them progress. Maybe include ways for people reguardless of how much they spend to get better champs that can help them progress to mid or late game.
The biggest thing that you need to do is add NEW CONTENT. Sure the new 3v3 arena would be a great idea, if all the players were able to compete in it and not just the whales. So far even just normal arena can't be played by 90% of the player base, so why add more of the same broken things to the game? Why was the Void Tower which would have actually been new content, and is shown in the game pushed back and a new arena aspect added, when the current arena is unplayable for most players? By ignoring the majority of the player base you will not get new players, because word of mouth is the biggest thing that can make or break a game.
Please Plarium I beg you pay attention to what the majority of the player base is crying for, and not what the whales want. Yes the whales are the ones spending money, but even when they get bored of the game because there is absolutely nothing new for them to do, and no 3v3 arena is nothing new for them to do, just a way to use the dupe legos they got, they will quit the game and not be spending money on your game, they will switch to another game and be a whale for them, i have seen it happen before.