Worthless pulls and feeling ripped off!
The portal system is a pathetic joke! Horrible and stealing real world money! I just paid $30 for a sacred shard and a measly 100 gems. I haven't pulled a Legendary or great epic in dozens of purchases and pulls. Despite the fake targeted champion boost, I end up with Aina. A clearly bottom of the barrel, worthless epic that will end up as food. The fact that the Legendary pull percentage is so low and I've spent far more money than I ever anticipated in hopes of pulling a truly powerful or useful character is what causes people like me to give up on the game.
I know companies like Plarium don't care about the casual player. They only like the YouTuber that praises the game and spends hundreds and hundreds of dollars at a time. Those are the people that get the S-tier characters.
I really want a refund of the money I just wasted along with the 900 gems that resulted in 1 epic and 9 repeated and useless rares. But I can bet that won't happen.