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Soooo, how does one get their account back

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8 фев. 2023, 14:0708.02.23
08.02.23
5

Soooo, how does one get their account back

Had to log out due to server maintenance, only login options are Plarium id which I wasn't aware I had (this is new, just to post) or Facebook (which I wasn't connected to) have been playing over a year, originally signed up through Google play I believe, obviously playing on mobile, have a decent account and would like to get back into it, any ideas?

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harleQuinnModerator
8 фев. 2023, 14:5608.02.23
24.02.19
8091

Open a Support Ticket is the only way if you're having trouble signing in due to Google Play and didn't have a Plarium login.

https://plarium.com/en/support/

8 фев. 2023, 15:0008.02.23
08.02.23
5

I have tried that, hopefully that will help, was just making progress today as well, is it likely that I can get account back via support though?

harleQuinnModerator
8 фев. 2023, 15:2608.02.23
24.02.19
8091
XerverKillah

I have tried that, hopefully that will help, was just making progress today as well, is it likely that I can get account back via support though?

Likely yes

It will be a bit though, they are swamped with the Prime Rewards request right now.

8 фев. 2023, 15:3308.02.23
08.02.23
5

Okay, thank you, we'll see how long it takes

9 фев. 2023, 15:3609.02.23
08.02.23
5

We'll, no joy yet, are we able to check the status of tickets at all

harleQuinnModerator
9 фев. 2023, 16:2509.02.23
24.02.19
8091
XerverKillah

We'll, no joy yet, are we able to check the status of tickets at all

It is not going to be a quick process right now. Likely this will take a week or two tbh, with the Prime issue and everything else.

9 фев. 2023, 16:4109.02.23
08.02.23
5

Really, that long, oh well, I guess it's in their hands as I can do literally nothing at all

11 фев. 2023, 18:4611.02.23
08.02.23
5

Have now sorted out the problem, have to say that the customer service was very fast and efficient, better then many games I have played, cheers for your help harleQuinn