Все Категории

Lost items when upgrading a champion

Lost items when upgrading a champion

Поиск
21 май 2019, 23:5821.05.19
13.05.19
5

Lost items when upgrading a champion

So I recently purchased one of the 10 void shard packs and ended up getting two of the same champion that I liked, I equipped my entire set of regen gear X4 that I had been saving and my only 2, 5 star speed gear to said champion. I then used the other champion as food to level the skills of the other. They were both level one and i had no way of knowing which champion had the gear equipped and I didn’t have the money to Unequip the gear so I figured there would be some system to prevent items from just disappearing. Needless to say I used the wrong champion and all of the gear disappeared. 


Is there any way to implement a warning message, or prevent people from using champions with gear attached to them as “food” to prevent this? There was no warning or indication that I would lose items from this.


Also can I be compensated for lost items or returned the items that were lost? I feel like this is a game related issue that needs to be fixed. As a customer who spends a good amount of money on the game I would like at least the lost gear returned..
Просмотры
1k
Комментарии
8
Комментарии
KiwiMcSheepModerator
22 май 2019, 03:5722.05.19
18.09.18
327

Hello



kyleyaw86 said:



Is there any way to implement a warning message, or prevent people from using champions with gear attached to them as “food” to prevent this? There was no warning or indication that I would lose items from this.


I'm passing this feedback on, as it would be useful. I have done this a few times and lost some decent gear.


Also can I be compensated for lost items or returned the items that were lost? I feel like this is a game related issue that needs to be fixed. As a customer who spends a good amount of money on the game I would like at least the lost gear returned..

Sorry regarding your request here I can't help. however, I would suggest you open a ticket with support. This can be done in the game, by clicking(or tapping) your gamer ID, then proceed to the tab "info" and use the support button.


king regards

23 май 2019, 00:1523.05.19
13.05.19
5
I opened a ticket last week and I have been checking pretty consistently for a reply but I haven’t received one. I’ve honestly found it hard to play the game after the setback just because of how excited I was to have a gear set so perfect for the champion. The letdown is hitting me heavily..
KiwiMcSheepModerator
23 май 2019, 01:5223.05.19
18.09.18
327

Hello


Can you share your Plarium id (um 00000| 0000) through the messaging here on the forums or via discord?


regards
24 май 2019, 03:1424.05.19
13.05.19
5
Sent
25 май 2019, 04:2825.05.19
13.05.19
5
Did you receive my messages?
28 май 2019, 00:1528.05.19
13.05.19
5
Can anyone else help me with this issue? Support says they closed al tickets and when I opened a new one still no reply’s in 4 days 
KiwiMcSheepModerator
28 май 2019, 02:3828.05.19
18.09.18
327

kyleyaw86 said:


Can anyone else help me with this issue? Support says they closed al tickets and when I opened a new one still no reply’s in 4 days 

Hello,


Unfortunately, Support noted that there isn't much that can be done for this situation, though I hope that the 35-day rewards(gear drops) finds you well.


kind regards
29 май 2019, 00:0329.05.19
13.05.19
5
I did not receive any kind of even good gear or champion from my 35-day rewards. I would like to know if there’s any way to get the gear replaced or at least close to it, like an elite 4/5 star regen set with a pair of speed gear also 4/5. The amount of time it took me to collect these items is unprecedented. I have been trying very hard to get something close to it to gear my champion but after a lot of time put into the dungeons campaign, ext. I have yet to get anything as decent as the items I lost. Is there anything else that can be done to make up for this loss from support?