Hi guys! I am sorry to hear that. Could you please provide some details? Like - are you getting errors, black screens or anything like that? Have you tried deleting the application altogether and re-installing it?

Hi,

I'm farming arcane keep today for some Potions and it keeps crashing down.

The Raid application just closes. I've used the send report option of unfinished battle for some of them, but is getting frustrating. I have no clue how much energy I've lost today because of this bug.

I will try reinstall to see if it fixes it, but I don't have high hopes.

Thanks,

Tear

'Ello.

May be an entirely different issue or it might be connected. Can't really say.

I've experienced crashes as well. After reinstalling Plarium Play the game just won't load assets to finish installing Raid.

No errors and no black screen. Just starts normally but somewhere around 18/29 to 22/29 download starts slowing down to a grind and eventually stops downloading altogether, or at best downloads at 00.1% per tick and eventually rolls back to 0% and restarts downloading the same part at the same speed. 

Removing all files, clearing cache, redownloading the client, restarting the Raid download, or restarting my modem don't seem to make any difference. I am running it with admin rights and Vista compatibility mode on. The rest of the Interwebs seems to work just fine and I've checked for other possibilities of connection problems, latency issues, or all around system instability.

EDIT: Turns out the phone company (it's an ADSL modem) was doing some two-day annual diagnostic by forcing micro signal cuts to "enforce phone line stability redundancy measures" or something like that, without warning...so...derp.

Sorry for wasting your time if any.

Everything runs fine now and no crashes have occurred so far, other than the usual (for me) event screen ones. But those are tolerable enough. 

Cheers.

Cirilla said:

Hi guys! I am sorry to hear that. Could you please provide some details? Like - are you getting errors, black screens or anything like that? Have you tried deleting the application altogether and re-installing it?

I have had 1 crash. No messages, just closed completely while fighting the clan boss. No other issues other than that one.

A related issue however is that the Amazon prime link options and rewards are completely absent from the PC version of the game. I have to log into the game on my phone or tablet in order to access them.

Also, the game does get a little memory intensive at times. Not an issue for me with my PC, but probably more than it should and potentially problematic on lower spec PC's/

Generally however I love the PC version. The game runs much smoother than the mobile version, and is much more responsive.

Black screen of death - and on top of that, the game is now really bugged on the PC - enemies in sleep - immediately attack after sleep instead of losing a turn, poisons not being applied - (not being resisted - just doesn't show up) , champions attacking multiple times , for no reason, dmg is way volatile - like the formula is busted.

So far, 2 times the game has resulted into a screen filled with bugged indication bars - showing every content locked, no names, no character icon, no resources count... just some window like looking shapes in their places and looking overall, like a editing mode screen or like you are seeing the essential basis of the game design but without any actual stats... no player, no stats, no nothing indicating activity... well, hard to describe with few words. 

I will try to make a screen shot if it happens again. 

Hi guys! Thank you very much for writing back and elaborating on the details. We are already working on most of the problems that you have described and will try to eliminate them as soon as possible.

Hello! I am sorry to hear about this :( Our Plarium Play application is supported on Windows 7 (64-bit only). Are you sure that the computer meets the criteria bit-wise? 

spleenforsoul said:

I cant for the life of me get this to install on my laptop. I wrote to support and they're reply had nothing to do with what I was asking. I've tried to install this numerous times. I've rebooted, I've tried saving it in different places. I download the program, I click it, I hit run, then nothing happens after I click run. I just have a Dell laptop running Windows 7 Pro. I'm not running a VPN or firewall. I'm at a loss, I've never had a program just not run the install.

Would it be possible to make it work on Mac? Since I update my IOS to Catalina, I can't play on it. Here is the report of the error I keep on getting;

Process: Plarium Play [1526]

Path: /Applications/Plarium Play.app/Contents/MacOS/Plarium Play

Identifier: plariumplay

Version: 1.0 (1.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Plarium Play [1526]

User ID: 501

Date/Time: 2020-01-15 11:14:18.174 +0200

OS Version: Mac OS X 10.15.2 (19C57)

Report Version: 12

Anonymous UUID: 9EBE3778-AD83-F8D4-6843-7C2716FB86DD

Sleep/Wake UUID: BFF4C3CB-0267-412C-A2A6-8A9D222B6CC5

Time Awake Since Boot: 13000 seconds

Time Since Wake: 6100 seconds

System Integrity Protection: enabled

Crashed Thread: 18 Chrome_IOThread

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Trace/BPT trap: 5

Termination Reason: Namespace SIGNAL, Code 0x5

Terminating Process: exc handler [1526]

Сергей Криворотченко сказал:

Получите Raid: Shadow Legends исключительно на Plarium Play, чтобы насладиться:

● Качественная графика для ПК: испытайте Raid, как никогда раньше, с HD-текстурами, более высокой частотой кадров, новыми анимациями, эффектами окклюзии, анимацией ландшафта, размытостью и многим другим!

● Оптимизированные для ПК элементы управления и настройки: погрузитесь в нашу версию, обновленную для игры на ПК, с полностью настраиваемыми графическими настройками, новыми элементами управления и горячими клавишами.

ЧАС Hi Bro. Linux?

Hi,

I'm farming arcane keep today for some Potions and it keeps crashing down.

The Raid application just closes. I've used the send report option of unfinished battle for some of them, but is getting frustrating. I have no clue how much energy I've lost today because of this bug.

I will try reinstall to see if it fixes it, but I don't have high hopes.

Thanks,

Tear

Update: After the reinstall I have the same problems.

Hello, guys!

If your game on Plarium Play crashes on a regular base, then contact our Support, please. 

Also, there is one more way to help us to solve your issues faster. You can contact our moderators in PM and provide them with your logs, so our devs can look into them and do their best to fix the issue. 

Hope for understanding. Thank you.