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(Notice) (10.05.2019) Compensation For Server Instability of 08.05

(Notice) (10.05.2019) Compensation For Server Instability of 08.05

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DeletedAdmin
10 май 2019, 12:1710.05.19
2688

(Notice) (10.05.2019) Compensation For Server Instability of 08.05

Some of you may have experienced issues recently when attempting to play Raid.


To put your mind at ease - don't worry, it's not a problem with your game. We had some server issues, and that's our fault, not yours.

To apologize for the inconvenience, we're giving everyone some FREE gifts:

  • 100 Gems
  • 300 Energy
  • Two 3-Day +100% XP Boosts
  • 4 Clan Boss Keys


We hope this makes up for the situation, and we hope you continue enjoying to play Raid for a long time to come.

We'll see you in the Arena.

- Plarium

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10 май 2019, 12:1910.05.19
05.02.19
93
Im in the mindset that players aren't entitled for compensation. It's a gesture thats completely up to the developer team to make. It does send a really good signal. The compensation is pretty big this time, thank you very much!
10 май 2019, 12:5510.05.19
08.03.19
5

I have played many, many games. And I have been searching for a good game ever since. And I must say that the team behind Raid: Shadow Legends is insanely good for it's community.


There are several minor issues, certainly yes. But I just wished to thank you for the good support and care for the community :)
10 май 2019, 14:2010.05.19
23.03.19
5

Gracias :D 

Marius dijo:


Algunos de ustedes pueden haber experimentado problemas recientemente al intentar jugar a Raid.


Para tranquilizarte, no te preocupes, no es un problema con tu juego. Tuvimos algunos problemas con el servidor, y eso es culpa nuestra, no tuya.

Para disculparse por los inconvenientes, les estamos dando a todos algunos regalos GRATIS:


  • 100 gemas
  • 300 de energía
  • Dos mejoras de 3 días + 100% XP
  • 4 Clan Boss Keys


Esperamos que esto compense la situación, y esperamos que continúes disfrutando jugando Raid durante mucho tiempo.

Te veremos en la arena.

- Plarium


10 май 2019, 15:0210.05.19
01.04.19
6

Thank you for the compensation! It is greatly appreciated.

10 май 2019, 15:0910.05.19
06.03.19
1
Seriously terrible compensation for the amount of downtime there was with 3 different events up. The devs had been doing a great job til this. Some energy, gems and cb keys dont make up for the missed time to finish our events for sacred shards and skill tomes. Hoping I misread the global leader board message. So the group I'm in is finished but there are still groups that have the tournament live when there was 8 hours downtime for some people but others that seem to not have any downtime. Sounds pretty bad if that's right. 
10 май 2019, 15:3410.05.19
05.02.19
93

xildyne said:


Seriously terrible compensation for the amount of downtime there was with 3 different events up. The devs had been doing a great job til this. Some energy, gems and cb keys dont make up for the missed time to finish our events for sacred shards and skill tomes. Hoping I misread the global leader board message. So the group I'm in is finished but there are still groups that have the tournament live when there was 8 hours downtime for some people but others that seem to not have any downtime. Sounds pretty bad if that's right. 

Talk about being ungrateful and entitled. Of course the downtime was a problem, especially with the event going on. But there are plenty of companies out there that would have given you fuck all for the trouble. 100 gems, a handful of keys and a good chunk of energy, is a great compensation when in reality they could have choosen to give us nothing.


Be happy with what you got. If you think the compensation wasnt enough, there are many ways to fairly and constructively criticize it. Telling them the free stuff we got is crap and that they are doing a bad job at what they do, is not the way to go about it.
10 май 2019, 19:0010.05.19
10
Thank you for the compensation yet the client is still bugged and the same annoying bug has been happening now for 4-5 days. Sometimes, I think during an image load, the game either hangs completely, or you see nothing but an all black screen making it unplayable. It seems to happen randomly, but it's just happened to me about 5 times in the previous hour and each time it costs energy or arena points and coins. Thankfully sometimes it happens just looking at the champions screen but most of the time it's on a dungeon/campaign/arena battle stage load. This really needs fixing ASAP. I am certainly not the only one affected. FWIW I'm on Android.
10 май 2019, 21:0310.05.19
10

Yes thank you for the compensation but i like to highly recommend to implement a better notification for server maintenance in the game .

It is some kind of annoing to get kicked without any announcement.