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Help please

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11 янв. 2022, 14:4311.01.22
280285

Help please

Hello,  my  child  plays  this  on  the  ipad  but  for  the  last  three  days  when  you  try  to  open  the  app  its  just  a  black  screen.  If  we  delete  and  reinstall,  will  he  lose  all  his  progress?  Thanks  😊 

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11 янв. 2022, 15:2311.01.22
28.12.21
127

take a look at what these kids say in the chat room you should be watching that

11 янв. 2022, 22:2211.01.22
280285

If He don't Save His Progress, Yes! ;) Possible Facebook or Plarium Account. Let Him Play Robocraft or Crossout on PC because This Game Sucks.

12 янв. 2022, 01:3412.01.22
280285

As mentioned, if he didnt link his account then its possible his progress will be lost if you try reinstalling the game.

Have you tried rebooting the tablet?

12 янв. 2022, 08:2912.01.22
280285

Thank  you!  Hes  only  young  so  doesnt  have  an  account  i  dont  think!  we'll  try  reinstalling  as  i  think  thats  the  last  resort  now,  yes  weve  tried  rebooting  the  tablet.  thank  you  for  your  help  ☺️

12 янв. 2022, 10:5412.01.22
280285

Make sure he links the account this time.

14 янв. 2022, 04:1114.01.22
10.08.21
4

Link it to your Google account.

AlinaCommunity Manager
19 янв. 2022, 15:5819.01.22
21.05.19
3506
Deleted

Thank  you!  Hes  only  young  so  doesnt  have  an  account  i  dont  think!  we'll  try  reinstalling  as  i  think  thats  the  last  resort  now,  yes  weve  tried  rebooting  the  tablet.  thank  you  for  your  help  ☺️

Hello! Sorry to hear your son lost his progress in Mech Arena. Please contact our Support team on this matter. Here is the email for you -> [email protected] Our agents will be happy to help. Good luck!