Hello! We appreciate you taking the time to share your experience, and we understand how frustrating it can be. Sometimes tickets take longer to resolve or may seem unclear because our Support Team is handling a high volume of requests.

We’re working on improving transparency and communication so players can better understand why certain things happen in the game. Your feedback is really valuable and helps us make those improvements.

It didn't take longer to resolve and it wasn't unclear. I snet a message, they replied that it was being worked on. Then I got the rate my service email. It took me a bit, and when I went to rate it, the ticket was closed so I couldn't rate it. It's that simple.

Thats what they always say, its being worked on but really they do not and its a choice they choose to lie 

WHAT YOU ASKED. The problem has always existed with the difference in power, AND IT IS PROGRAMMED BY THE DEVELOPERS THEMSELVES, they can't tell you that you have to be cannon fodder if you don't pay, AND YOU ARE CANTON FOOD FOR THOSE WHO PAY, Mech Arena works like this and that's why it will remain a mediocre and poorly managed game. GREED..... BEFORE the players, ... even if they answer you WE ARE AWARE OF THE PROBLEM, ... THE DIFFERENCE IN TIME ZONES, THE COMPLEXITY OF THE GAME WILL MAKE SURE THAT SOMETIMES (YES 80%)... YOU WILL FIND STRONGER PLAYERS AND BOTS, BUT DON'T WORRY AND IT'S NORMAL because the game works exactly like this, don't hope for changes... they've been giving the same answers for 3 years. Programmed by script, when they make the updates they already know. They'll be inundated with questions... and they'll give answers first, then updates. It's a game rigged and programmed from the tips of your hair to the bottom of your toes.