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Game freezing repeatedly. No detectable pattern.

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Jun 7, 2019, 00:5806/07/19
05/03/19
2

Game freezing repeatedly. No detectable pattern.



I use an IPhone XS Max


Operating system 12.3.1


My game freezes when I load into campaign battles, arena and I had two crashes that involved summoning a void shard and a mystery shard. I lost both shards at different times.  


I reset all settings on my iPhone to attempt to resolve the issue. I then reinstalled the game. Still not fixed. Finally I turned the graphics settings down on the game and it still froze. 


I have charter WiFi at 300mbps and I’m on ATT with 4 to 5 bars. I crash with WiFi on and off. 


I installed the game on my iPad Pro with operating system 12.3.1. It freezes less frequently but still happens.  


I love your game and would love to buy some packs but I can’t risk it while I’m being plagued with these issues.  The game is fantastic fun and beautiful when it works.  



Faithfully,



Timmok


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2k
Comments
25
Comments
Jun 7, 2019, 12:3406/07/19
05/30/19
1

Same problem here i have iphone max and game keep on stoping while i am loading into battle


I can play up to 3 battles until it stops.
Jun 10, 2019, 20:4306/10/19
04/21/19
3
I have the exact same issue.  So frustrating!!
Jun 11, 2019, 08:5806/11/19
02/15/19
2725

Hi Everyone!

Please update your game client to 1.7.3 version. Its released to Android if everything goes fine it will be arrive to IOS today too.

Thank you
Jun 11, 2019, 23:4206/11/19
2
Same here getting kind of annoying every time this happens.  Have to shut done my IPhone 10X.  Please fix.
Jun 12, 2019, 15:3906/12/19
231147
This game freez at battle loading screen 1/3 time. It's  REALLY ANNOYING !!! I'm pissed...
Jun 12, 2019, 20:4806/12/19
Jun 12, 2019, 20:50(edited)
05/11/19
1

Have 2 iPads now: old mini 4 and brand new mini 5


Runs good on mini 4. Spent 600+ energy today grinding company and no bugs. But it freezes every 3rd-4th battle on iPad mini 5! It eats keys for clan bosses, so can’t play obviously. As there are iPhones Xs in this topic - it has to be something with new apple hardware


It shows 1.7.2 as the latest version in AppStore today
Jun 13, 2019, 06:0606/13/19
02/15/19
2725

Hi!

1.7.3 will be availible to IOS very soon.
Jun 15, 2019, 01:1206/15/19
06/05/19
3
Same exact problem as OP. Will not recommend this game to anyone until this issue is resolved. Lost way too many keys , energy, etc...
Jun 15, 2019, 18:3506/15/19
Jun 15, 2019, 18:37(edited)
231147
Same issue, on Android, updated to the latest version...the issue is not isolated to IOS or fixed with the latest update; so please stop making it sound like it is...just fix the issue...
Jun 16, 2019, 11:2606/16/19
05/08/19
5
Same phone same problem here
Jun 17, 2019, 19:4606/17/19
05/24/19
17
I sent an email this morning but am having the same problem with my Samsung Galaxy Tab S2 
Jun 18, 2019, 00:5906/18/19
231147

DUDE IM SO TRIGGERED

THIS HAS HAPPENED TO ME ALL WEEK

LOST 500 ENERGY

2 BLUE SHARDS

6 RAID KEYS 
Jun 19, 2019, 06:3106/19/19
02/15/19
2725

Hi

The IOS patch is under validation in Apple.

Thank you for your patient.

Jun 26, 2019, 19:4106/26/19
231147

The CM Valkyrie said in another thread about this issue: "Yes, sadly it's a known issue, and we’re working with the QA and dev teams to get it solved ASAP. This problem should be fixed in update 1.8, which will be released shortly. We’re really sorry for the inconvenience!"


So hopefully we'll get 1.8 soon for iOS.
Jun 30, 2019, 01:2506/30/19
04/10/19
1

I have to same issue, lost at least half a dozen raid keys, very frustrating, we should be compensated

Jul 1, 2019, 01:3807/01/19
231147
Same issue, seems as if you are just not planning to fix for IOS and ignoring anyone who complains??
Jul 2, 2019, 15:2107/02/19
231147
Yeah, definitely not worth playing on iOS right now. Hasn't been for weeks.
Aug 21, 2019, 10:3708/21/19
1

On Hauwei P30.  Inconsistent freezing after few minutes, sometimes hours of play since new patch.


Please investigate and fix. 
Jul 2, 2019, 19:5907/02/19
231147
Same problem on my iPad. It keeps crashing on loading next stage it cost me in energy each time 
Jun 26, 2019, 15:4106/26/19
1
Please help! I’m having the same issue. I have an iPhone XS Max and the game has been freezing all over the place. Freezing on startup, freezing when loading battles in the campaign, when loading before and after the Arena, before and after the dungeon battles...freezing everywhere! It’s getting difficult to really enjoy the game when it’s freezing all the time and I’m losing energy and shards and boss keys and dungeon keys. I’m updated to the most recent version available and I’ve tried reinstalling several times to no avail. Please help!