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Game crashes at stage loading screen

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May 5, 2019, 18:1305/05/19
04/19/19
1

Game crashes at stage loading screen

You guys have got to do something about the game crashing at the stage loading screen. I click to go to battle, and the game either freezes and doesn't recover, or it crashes completely and the energy is used and cannot be recovered. Yesterday I lost about 100 energy, and now I lost a clan boss key.


Playing on Samsung Note 8.
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7k
Comments
64
Comments
May 14, 2019, 05:3705/14/19
3
Please help me my game keep say's connetion failed I cleared that game and downloaded it but it was still the same
May 16, 2019, 15:3405/16/19
05/08/19
2
Everyday same thing happens about 10 or more straight battles then game will freeze. Come on guys this is first time I liked a f2p game. Don’t make me uninstall.
May 17, 2019, 01:5205/17/19
1

My game crashes constantly  only get abut 10 to 20 mins of playtime before I get logged


May 17, 2019, 15:0305/17/19
231147
Still an issue for me aswell, playing on a samsung s7.
May 18, 2019, 03:3705/18/19
231147
Raddou said:

You guys have got to do something about the game crashing at the stage loading screen. I click to go to battle, and the game either freezes and doesn't recover, or it crashes completely and the energy is used and cannot be recovered. Yesterday I lost about 100 energy, and now I lost a clan boss key.


Playing on Samsung Note 8.

May 18, 2019, 03:4005/18/19
231147
Same thing as me but for me the game only crashes in campaign. Dont know what to do. And it crashes every second time at the loading screen. So for me it takees double energy to farm once. Posted on support 4-5 days ago but they haven’t replied.
May 18, 2019, 20:3405/18/19
04/07/19
1

Same thing here. I can't seem to find a rhyme or reason as to a pattern, but since the last patch it freezes/crashes repeatedly trying to load the battle screen.

This is happening in every instance except arena for me. So far, Arena battles load fine. But dungeons are particularly bad (about once every 3 battles). Campaigns are sporadic. Anywhere between 2-3 battles up to 10-15, but eventually it freezes or crashes entirely.


I'm on Android, Galaxy S7, latest updates.

May 20, 2019, 04:4705/20/19
231147

This has been a semi-regular occurrence for me since 1.7 was rolled out. Get most of the way through the load screen for a battle, hangs, and a loss is registered with the resources eaten without getting into the battle at all. Energy, arena tokens, clan boss keys, they can all disappear for no reward. Raised a ticket on this soon after 1.7 dropped, but no acknowledgement at all. Samsung Galaxy 8+.


Just fantastic to have arena tokens eaten during an arena event. Who wants to risk spending money when a crash can just waste the resources?


Even an acknowledgement that they can see this is a problem would be an improvement.

May 22, 2019, 23:4005/22/19
03/28/19
3
I see plenty people have same problem, but no one answer from devs
May 23, 2019, 10:0205/23/19
02/15/19
2725

Hi Everyone!

The freezing issue will be fixed at the next 1.7.2 patch very soon.

May 23, 2019, 13:1605/23/19
231147
In the end, there are no official people to read the post, this issue has been going on for a long time 
May 25, 2019, 22:5105/25/19
231147
This is BS. I have lose hundreds of energy and arena points not to mention a dozen clan boss keys because of this. Oh and by the way today is 05/25 afyter your so called fix. STILL HAPPENING
May 27, 2019, 17:1705/27/19
03/22/19
12

 Well, things getting out of control it seems.  Promised fix didn't happened.  Personally,  I have big grind feast today. Gathered nice chunk of supplies and free time to do it.  And guess what? 12 crashes so far! What your advice? Should we stop playing till it fixed, just to prevent any more loss? How much Plarium is ready to loose on that? Plenty of people's spending their money here and wasting some portion of it because faulty service. I would like to have clear: should I trust that we going somewhere and all of my time and money invested into game I like are in vain and if I really wanna something worth that I should go somewhere else?
Fix the game and/or fix the bill. Please.


May 28, 2019, 03:5505/28/19
02/15/19
2725

Hi Everyone!

We are expecting patch 1.7.2 to this week. That should address crashing under the loading screen .


May 31, 2019, 01:5005/31/19
3
4 crashes today for me as well :(
Jun 3, 2019, 15:4906/03/19
231147
I’m going to hold on for this next patch.  Same crap as all of you is happening to me (iPhone Xmax).  They have compensated for loss in the past, I assume and hope they will again.  Until then, no more energy purchases which sucks, but I won’t waste more money if it doesn’t get resolved.
Jun 4, 2019, 08:3606/04/19
02/15/19
2725

bemjoska said:


Same here. I lost about 100 nrg since yesterday because the game keep crashing out during the loading process.Game is good  btw but this should be fixed as soon as possible.

Hi
When you experienced your issue in IOS ? After you updated your IOS?

Jun 4, 2019, 08:3706/04/19
02/15/19
2725

hmrtusn said:


I’m going to hold on for this next patch.  Same crap as all of you is happening to me (iPhone Xmax).  They have compensated for loss in the past, I assume and hope they will again.  Until then, no more energy purchases which sucks, but I won’t waste more money if it doesn’t get resolved.

Hi
When you experienced your issue in IOS ? After you updated your IOS?

Jun 7, 2019, 15:3406/07/19
231147
This problem is still persists, I even did a clean reinstall on after 1.7.3 came out. Still getting loading screen freezes, losing arena tokens, energy and even clan boss keys. This is BLOODY annoying. You've had weeks to get this fixed.