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Account asking to enter a code from Google Authenticator

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May 27, 2021, 12:1305/27/21
220942

Account asking to enter a code from Google Authenticator

Im trying to play this game on my PC but I was not able to due to log in Issue. I am not able to log in with my plarium account, created in-game from my phone, in my desktop. The desktop app is asking me to provide a code from google authenticator app even though I haven't set it up. Is there a way to work around this? 

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103
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4
Comments
Jun 16, 2022, 23:2006/16/22
06/08/22
2

Same here but when i used the authenticator and it didnt work. The time on the app is synced and it still diddnt work. I emailed support and they said they couldnt turn off the 2 factor authenticaton that they enabled because i had them transfer my account to a new email. Im even trying to switch it fom the authenticator to getting emails on my gmail to sign in. But I had no reply. The customer support sucks

Jun 16, 2022, 23:2206/16/22
06/08/22
2

It went on for 3 days because they take forever to 

Nov 21, 2024, 19:2711/21/24
06/02/23
1

What is this code they are asking for?? somehow my wife is signed out of her account ans we are stuck!!! HELP!!

dthorne04Moderator
Nov 27, 2024, 18:0611/27/24
12/30/20
7540
Master Hung

What is this code they are asking for?? somehow my wife is signed out of her account ans we are stuck!!! HELP!!

Please contact support here: https://plarium.com/en/support/

Open a ticket and see if they can help out.