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How do I report a reset account to get it returned? Mine has restarted?

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Apr 9, 2020, 02:2404/09/20
231024

How do I report a reset account to get it returned? Mine has restarted?

My account started over on my phone. My total of 15 days of playtime reset. Even my account number on my phone is different. Any way to get my characters, stuff and progress back? 
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Apr 20, 2020, 22:4104/20/20
Apr 20, 2020, 22:58(edited)
231024

Wow 12 days and NO reply or help or  support....  8P


To open a support ticket goto:   https://plarium.com/en/support/