All Categories

lost account

Search
Mar 8, 2020, 10:2003/08/20
232085

lost account

hi team,

i lost my account this morning, i try to sync my account on pc but i did something wrong and it's start me a new game, how can i get back my old account ? i have the id and the game name

thx for the help
Views
984
Comments
21
Comments
Mar 8, 2020, 12:0003/08/20
02/15/19
2725

Hi

Pls submit a ticket to our support. 
Mar 11, 2020, 20:3803/11/20
232085

Well i've send a ticket to the support 4 days ago, and still no reply so can i recovery my account someday or i uninstall the game right now ? 


Can i have a answer pls 
Mar 12, 2020, 05:0003/12/20
02/15/19
2725

XXVVI said:


Well i've send a ticket to the support 4 days ago, and still no reply so can i recovery my account someday or i uninstall the game right now ? 


Can i have a answer pls 

Hi

Pls pm me your ticket number.
Mar 12, 2020, 17:5003/12/20
232085
Hello, I’ve sent two tickets to support for the same exact issue of losing my account while setting up my account to be linked through plarium. I cannot recover my account and am wondering if I should cancel my monthly subscription and uninstall or not.
Mar 12, 2020, 23:2103/12/20
11/01/19
4

Has anyone been able to get back their account?


It's been over 3 days and I have not received any further feedback. 


I don't like that when I log into the game using my email I get someone else's game account, and knowing that someone is logging into my account.


Ticket # 1668139

Mar 14, 2020, 03:3103/14/20
5
IRobert Noriega said: I finally got a reply over night, no resolution yet though. 

Blackdevil said:

Do support ever respond to you exept autoreplay text and aftee that nothing ? 


I write ticket ,contact support on every possible place connected to this game   .....





Mar 14, 2020, 17:3503/14/20
232085

same problem here when i change my mobile device my request [1688171] 

Mar 14, 2020, 19:5803/14/20
03/13/20
5

I still waiting to get some replay from support ... 3 fully days nothing  ..

GhostQ8i said:



same problem here when i change my mobile device my request [1688171] 


Apr 15, 2020, 02:4804/15/20
01/27/15
11
I lost my account but have player id 
Apr 16, 2020, 02:1104/16/20
04/16/20
1

hi. i also lost my account. i send message tosupport plus i send ticket. i tried forgotten pasword and my y email address is not found.

i tried to login withfacebook and i could enter but was logged out again.i saw the email associated with my account.

my ingame name is xrotmelanx 

the email that stole my account is :  [email protected]

how can i get it back? can you help me get it back?
Sep 14, 2021, 02:3409/14/21
2

Also lost my account  loged in a few days ago and it said to create new password did and it locked me out of original account and started a new account at level 1, Second day got a reponse  to give game name or ID # sent screen shot. 3rd day not resolved no reponse back yet .  Have tickets out on this. It's a gut punch to think I can lose a level 60 account that I never missed a day of sign on until this happened. Hope for the best.

harleQuinnModerator
Sep 14, 2021, 18:0809/14/21
02/24/19
8091
Deleted

Also lost my account  loged in a few days ago and it said to create new password did and it locked me out of original account and started a new account at level 1, Second day got a reponse  to give game name or ID # sent screen shot. 3rd day not resolved no reponse back yet .  Have tickets out on this. It's a gut punch to think I can lose a level 60 account that I never missed a day of sign on until this happened. Hope for the best.

If you have tickets, continue to work with support and they will get you straightened out.


Old thread closed

Apr 15, 2020, 22:2004/15/20
232085

I am having a similar issue here. I was playing the game fine two days ago, and then when I logged in yesterday, games said the email associated with my Plairum account does not exist. The game then asked to me to created a new account which restarted the ENTIRE game for me. Can someone please help me gain access to my old account, thanks.


I made a post yesterday in the forum but no one has responded yet to my ticket or my post.



Apr 15, 2020, 19:4404/15/20
02/22/19
2
How its possibile that After i change plarium email and password the account disapear..,can't login with new email and even with old 
Apr 15, 2020, 19:3204/15/20
232085

My account is gone it started on a new acc. 


Mar 14, 2020, 10:1103/14/20
03/13/20
5

Thanks for some info . I hope your problem will be solved soon  ...




IRobert Noriega said: I finally got a reply over night, no resolution yet though. 







Mar 13, 2020, 16:1403/13/20
03/13/20
5

Do support ever respond to you exept autoreplay text and aftee that nothing ? 


I write ticket ,contact support on every possible place connected to this game   .....



Mar 13, 2020, 00:0303/13/20
5
Given their location, I've started to wonder if they are closed temporarily due to COVID 19
Mar 12, 2020, 07:1203/12/20
5

Here is my ticket# 1658219

Mar 12, 2020, 07:0903/12/20
5
I opened a ticket and was getting help at first but now it has been several days without any updates or replies
The topic is locked. You cannot post comments.