I finally received a reply today, October 18.

However, my question remains unanswered.

I understand that Technical Support cannot grant my request for a goodwill gesture.

I am simply asking for the contact details of the department responsible for commercial matters.

Despite several requests, I still have not received this information.

Could a moderator please help me obtain a proper response to these two requests?

Hi, 

Unfortunately this will have to be done through support and if they can't or are unwilling to provide said information we cannot either. 

Thanks for your feedback.

I want to share my experience so other players know what can happen to their accounts.

September 16, 2026 – Ticket #7600638

I could no longer access my old RAID account.

Support told me it had been permanently deleted after more than three years of inactivity.

I never requested this deletion. I was not banned. I received no warning email.

I provided my previous email addresses and proof of 31 purchases totaling €1,437.69.

Support could not restore my account. They advised me to start from zero. No goodwill gesture was offered.

October 9, 2026 – Ticket #7670451

After creating a new account, I discovered the new-player promo codes.

I had not been informed about these codes or their three-day limit.

I requested a one-time exception to receive Tuhanarak through the DESERTQUEEN code.

Support refused. They said they could not grant Champions manually.

They suggested creating another new account.

October 10, 2026 – Ticket #7674830

I explained my situation again.

I asked for my request to be reviewed by the appropriate department.

The ticket was escalated to a Shift Leader.

I then asked for the contact details of Plarium's commercial or customer relations department.

Despite several follow-ups, I never received this information.

On October 18, Support simply told me that everything had already been answered and that I should create another ticket.

WHAT CONCERNS ME MOST

Plarium's official support website explains how deleted accounts can be recovered with the help of Support and purchase records.

https://raid-support.plarium.com/hc/en-us/articles/360014004740-I-lost-access-to-my-in-game-account-What-should-I-do 

i

I understand that this recovery procedure refers to accounts deleted by their owners.

But in my case, Plarium deleted my account without my request or any warning email.

I provided all my purchase evidence. I received no recovery solution, no goodwill gesture, and no commercial contact.

I am sharing these facts so other players can make an informed decision before spending money on RAID.

The game itself is excellent. My experience with customer support has been very disappointing

Hi, 

with regards to account deletion: it's part of the terms of service. 

as well per forum ToS support decisions are final and not up for debate on the forum. sadly, we can't assist here.