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Got banned for Cheats due to a laggy phone.

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Nov 1, 2025, 16:3111/01/25
03/13/22
1

Got banned for Cheats due to a laggy phone.

Hello. I have the following problem: I got banned for cheating before November 8, 2025. I was fighting the third floor of a temporary dungeon. The fight always takes me 1 second, but when I tried to fight again, I either lost my phone or there was a bug—I don't know what to call it—but the fight ended in 0 seconds, and the system thought I was cheating. Please help. I would have given up and waited, but the merge I almost completed is already over!

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dthorne04Moderator
Nov 1, 2025, 17:4211/01/25
12/30/20
7755

Contact support ASAP. 

Nov 1, 2025, 17:5211/01/25
03/13/22
1
dthorne04

Contact support ASAP. 

I reached out to everyone I could. You're the first to give me any kind of answer.

dthorne04Moderator
Nov 1, 2025, 20:1111/01/25
12/30/20
7755
Slovashka

I reached out to everyone I could. You're the first to give me any kind of answer.

Unfortunately it is the weekend and support can be slow. I am unfortunately just a moderator and when it comes to issues like this, support will have to be the one to clear it up - sorry.