Unexpected restriction with promo codes
Hello,
For the past few days, whenever I try to redeem a promo code in my RAID: Shadow Legends account, I always get the message that “this code is only for new players,” even in cases where I know the code should be valid for everyone.
The strange thing is that I have been playing for years and I was always able to redeem promo codes without any issues before, but now I can’t anymore. I already contacted support, but the replies I received were very general and didn’t really clarify my case. Since I have invested so much time in this account over the years, I am really worried about my situation and would like to better understand what is going on.
My questions are:
Is this limitation permanent for my account, or can it be fixed?
Does this mean my account has other penalties?
Is there any risk that my account could be banned in the future because of this situation?
I would really appreciate if any moderator or experienced player could give me some clarity.
Thanks in advance!