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Aug 27, 2025, 00:0608/27/25
07/13/25
2

MissingGems

hello team,


I am missing 800 gems from my account.  I am not sure what happened to these gems as I had not spent any.  May I please get some assistance

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dthorne04Moderator
Aug 27, 2025, 00:3708/27/25
12/30/20
7476

Are you positive you didn't buy masteries? if you don't think there's a chance you spent them please contact support and have them take a look.

Aug 27, 2025, 00:4008/27/25
07/13/25
2

I did not.  I have sent multiple tickets.

Aug 27, 2025, 02:3608/27/25
07/13/25
2

Ok, I think I know what happened. I remote it into my PC and I was updating the last of my masteries for lemony and it lagged on the OK button and pressed on the by all scrolls button. I did not intend to do this. Is there a way to reverse the masterit's purchase and get  back the gems?

dthorne04Moderator
Aug 27, 2025, 05:5008/27/25
12/30/20
7476
Ripttyde

Ok, I think I know what happened. I remote it into my PC and I was updating the last of my masteries for lemony and it lagged on the OK button and pressed on the by all scrolls button. I did not intend to do this. Is there a way to reverse the masterit's purchase and get  back the gems?

100% will need to contact support and wait for them. There's no guarantee they'll do anything but that's your only play.