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What is the current average response time for support tickets?

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May 9, 2025, 15:1705/09/25
03/02/24
1

What is the current average response time for support tickets?

Hello.

Could  you please share the current estimated response time for support tickets? 

I sent the request 15 days ago, and the status remains "Open".  I received an automated email reply and replied to it too. Perhaps the reason is in the ticket category? (I chose "feedback"). 

I completely understand that the support team handles a high volume of requests, but I’d appreciate any information on when I might expect a reply. Is there anything else I should do on my end to help resolve this?

Thank you in advance for your time and assistance.

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dthorne04Moderator
May 12, 2025, 06:2505/12/25
12/30/20
7540

Reply times can vary, for sure.

Can you DM me your ticket number and some details about your case, I will try to look into it.

Thanks.

May 13, 2025, 04:3605/13/25
03/02/24
1

I DM'd you details, could you please check your inbox