QR Code didn't work

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May 6, 2025, 15:0305/06/25

05/05/25

QR Code didn't work

I started playing Raid: Shadow Legends yesterday. I scanned the QR Code below on my IPad and it took me to the App Store to install the game. This QR code was supposed to give me 3 Champions as I progress through the game, Elenaril at download, Tagoar when I got to Level 15 (I am at Level 19 now) and Uugo when I get to Level 30. Please look at my account and see that I did not receive them. I would appreciate it if you can add them to my account.

Thanks

Comments

Jsmith9090

May 6, 2025, 15:1405/06/25

05/05/25

Jsmith9090

May 7, 2025, 02:1405/07/25

05/05/25

@dthorne04 Would you be able to help me out with this issue?

dthorne04Moderator

May 7, 2025, 02:5205/07/25

12/30/20

7540

Jsmith9090

@dthorne04 Would you be able to help me out with this issue?

Please contact support and ask them to look into it.

Out of curiosity did you use a code to get Sun Wukong?

Jsmith9090

May 7, 2025, 17:3005/07/25

05/05/25

@dthorne04 Yes, I used a promo code to get Sun Wukong but the QR code was supposed to give additional Legendary Champions. I got the QR Code from a Content Creator that is working with the game. They were able to get the addtional content when they used the QR code.

How do I contact support? Create a new post under Bug Reports?

dthorne04Moderator

May 7, 2025, 18:1905/07/25

12/30/20

7540

Jsmith9090

How do I contact support? Create a new post under Bug Reports?

My best guess is the Wukong interfered with the other code and prevents you from getting those

Regardless: https://plarium.com/en/support/

or click your profile pic in game and go down to Info, then hit Support

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