All my hard work is gone!

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All my hard work is gone!

Apr 15, 2025, 18:5404/15/25

01/22/24

All my hard work is gone!

I go to play today and find I have gone from level 65 back to the begining. All my heroes everything is gone. I've tried everything I know to do, but here I sit back at day one.

What do I do? I guess I can say I am not very happy. I will now find out if anyone cares!

Comments

dthorne04Moderator

Apr 16, 2025, 00:1404/16/25

12/30/20

7540

Hi,

It sounds like you aren't on the right account. Did you have a Plarium Play account? If no, what platform were you playing on?

Flynn

Apr 16, 2025, 16:3604/16/25

01/22/24

I do have an account. I am onn the correct account.

dthorne04Moderator

Apr 16, 2025, 17:1804/16/25

12/30/20

7540

Flynn

I do have an account. I am onn the correct account.

That seems unlikely - accounts don't just reset. If you're on mobile you may be on the correct device but you may not have secured your account with a Plarium Play account.

I'd open a support ticket, regardless.

Flynn

Apr 16, 2025, 18:5004/16/25

01/22/24

Unlikely or not this the facts! I'm not an idiot.

dthorne04Moderator

Apr 16, 2025, 19:4904/16/25

12/30/20

7540

Flynn

Unlikely or not this the facts! I'm not an idiot.

Never called you one, just ruling out the most likely issue.

Open a support ticket and see if they can help you, then.

Flynn

Apr 17, 2025, 03:0104/17/25

01/22/24

pfffft I'm done with this!

dthorne04Moderator

Apr 17, 2025, 22:4204/17/25

12/30/20

7540

Flynn

pfffft I'm done with this!

Sorry to hear that - take care.

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