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Lost acsess to Google Authenticator

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Jul 1, 2023, 12:0307/01/23
11/20/20
7

Lost acsess to Google Authenticator

Firmware of my phone was reflashed because phone is glitched, so I lost access to my Google Authenticator. I saved "plarium play backup codes" when i registered 2FA, but it useless because it nowhere to enter. I tried to untie 2FA from my computer, it didn’t work, I tried to change the password, it only knocked me out of Plarium Play on computer... 

Where I can enter backup codes to return acsess?! I am created ticket #4975812, almost week has passed, but still there no any answer Please help me!

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23
Comments
8
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Jul 9, 2023, 14:0607/09/23
11/20/20
7

Today is last day when i have chance to create new hero... Heeeereeeeeeeeeeeeeeeeelp!

dthorne04Moderator
Jul 16, 2023, 17:5607/16/23
12/30/20
7829

I shall DM you.

Jul 26, 2023, 04:3107/26/23
11/20/20
7

30 days passed!!!! 30!!!! 1 month!!! Are you serious?!! Thats ridiculous... No any answer, techsupport just absolutly ignoring...

Aug 17, 2023, 14:1108/17/23
11/20/20
7

Techsupport not working, just automatically close all tickets whitout any word

Aug 17, 2023, 14:1408/17/23
11/20/20
7

Already 50 days left, where I can write complaint against techsupport?

dthorne04Moderator
Aug 17, 2023, 17:2808/17/23
12/30/20
7829

Unfortunately the indication we've been given from support is we'll be unable to assist with this matter via the forum any further. 

dthorne04Moderator
Jul 26, 2023, 05:1007/26/23
Jul 26, 2023, 05:10(edited)
12/30/20
7829

Unfortunately we - Moderators - don't have direct access to information regarding your ticket and cannot help any further via the forum.

Jul 16, 2023, 08:4207/16/23
11/20/20
7

Hello! 3 weeks passed! Backup code from 2FA don't work, your system is broken! Solve my problem, why your support is sooooooooooo slow?!!!

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