Lost account when connecting to Plarium ID

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Lost account when connecting to Plarium ID

May 13, 2019, 15:5405/13/19

Lost account when connecting to Plarium ID

Per today’s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.

My account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?

Comments

1 2 3

Sezzy

May 14, 2019, 04:1005/14/19

02/15/19

2725

FortMillion said:

Per today’s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.

My account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?

Please contact with our support in game. They will help you to investigate.

Thank you.

Deleted

May 15, 2019, 01:3705/15/19

I’ve been trying to connect w support for 5 days and haven’t had any response. I’m unable to log into my plarium account. When I click on connect nothing happens

Deleted

May 15, 2019, 02:2805/15/19

232085

I am also having the same issues. I just bought 2 packs then played for abit before trying the login with Facebook. The game restarted and I lost everything. It's a new account now. In game support does not even reply.

What can i do ?

Sezzy

May 15, 2019, 06:0905/15/19

02/15/19

2725

If you cant enter the game contact with our support via this email:[email protected].

Deleted

May 15, 2019, 08:0305/15/19

232085

I can enter the game. It's a new account not my old account.

And your in game support is a joke. I'm sure many have said the same thing. Zero respond.

So I've written to the email you have provided and let's see if that helps.

Deleted

May 15, 2019, 11:3605/15/19

May 15, 2019, 11:46(edited)

232085

Hive said:

I can enter the game. It's a new account not my old account.

And your in game support is a joke. I'm sure many have said the same thing. Zero respond.

So I've written to the email you have provided and let's see if that helps.

For me the same story but from 13 may.

Support dont respond if you write 1 ticket.

My problem started at 13 may:

Disconnect many times and lost a lot energie points

After that i cant login the game no internet.....but my internet is great!!

Then i use VPN and i can login the game (smile but not for long) i deleted the game and download it again.

But after install i need to download the Patch 1.7 and we get again the same old story it upload till 87% not more.

So i cant play

Support is bad for 3 days now.

I dont know if i'm the only one with this kind of problem and no help from support.

Deleted

Jun 28, 2019, 05:4406/28/19

Jun 28, 2019, 05:52(edited)

TommyGunzz ! I have been playing raid for awhile. I've put over 100 dollars into it. I'm extremely aggravated that I cannot get into my game

Deleted

Sep 28, 2019, 00:1809/28/19

232085

I just lost mine while I was in middle of playing the gsme. It went to a loading screen and totally reset like I had never played!!

Deleted

Oct 10, 2019, 00:2810/10/19

232085

I am also experiencing the same fate.

People try out RNG games before they are willing to sign up for anything.

this sort of thing shouldn't happen!

Deleted

Oct 14, 2019, 17:5010/14/19

Oct 15, 2019, 22:10(edited)

232085

Probably the same problem I have with linking to Facebook.

https://plarium.com/forum/en/raid-shadow-legends/680_account-issues/164061_lost-account-when-connecting-to-facebook/

Anyone get a response from support yet?

2019-10-15

3 days sent I sent email to support no response.
2 days since I posted to the forums no response. Hello Support?

Deleted

Oct 16, 2019, 11:1410/16/19

232085

so basically - support is not working at all ?

or to many tickets :)

Deleted

Oct 18, 2019, 19:5410/18/19

232085

Sezzy said:

Hi

If you cant enter the game contact with our support via this email:[email protected].

Worthless. No one ever replies to tickets from Plarium anymore. Me and at least eight clan members were complaining about this just a few days ago. They need more employees, or the employees need to start doing their job, either/or

reaper199116

Feb 6, 2020, 05:0102/06/20

02/04/20

same thing happened to me. we got an update or patch and my game totally reset. when i log into my plarium account that reset. 9 months wasted and $80 gone. i opened up tickets but they DO NOT RESPOND. not even a number we can call. are we able to get a refund or are they just hoping we give up and forget about it?

Sezzy

Feb 6, 2020, 19:2402/06/20

02/15/19

2725

What is your in game id? And your ticket number ? Pls pm and this forum post too.

Deleted

Mar 3, 2020, 04:1403/03/20

232085

Sezzy said:

Hi
What is your in game id? And your ticket number ? Pls pm and this forum post too.

Hi, I try to connect my account to id Plarium but my game restarts at the beginning when I try. I lost access to my previous gameplay and it is not connected to id Plarium yet.

I am now logged in with my new account. I have tried logging out and reinstalling my game but that also resets the game.

I have sent a ticket to support but I Have not yet received a reply. The ticket number is 1649728 and my in game nickname is ngi01. Please help

michalszaroma

Mar 3, 2020, 12:0003/03/20

03/03/20

Same story here. Can't login to my account. Says my mail address its not recognized. Played 1year+, spent many €€ and can't use it. Support in game doesn't work.

Sent mail to support but no response, request number:1650119.

My Nick in game: Wizz. Level 60 account.

Sezzy

Mar 4, 2020, 06:3203/04/20

02/15/19

2725

Satanic Elves said:

I downloaded Plarium on my pc, used the same email address as my mobile account, and it started me over,from the beginning. I've spent over $300.00 on this game, I really need to get my old account back please. I tried to open support from my phone, but it just hangs without connecting. Now my mobile device says this login is associated with another account. No kidding! Please help! Thank you

Pls contact with our support use this email: [email protected]

Thank you

maelichivens

Mar 14, 2020, 00:0003/14/20

03/11/20

Same problem here, level 60 account, lots of money spent, connected to plarium ID after recent update and game reset back to level 1 tutorial and when I try to reconnect via Facebook it says connected to existing account (mine!) but allows no access through the app to my account. In game ID- maelich, ticket number 1685203. Sounds like there is no support response but hopefully this can be resolved or this game will be losing a loyal paying player. Hate to lose all of my hard grinding and investment but maybe it's a sign for me to move on.

Deleted

Mar 14, 2020, 00:0403/14/20

Mar 14, 2020, 00:06(edited)

232085

I'm having the same issue, tried to link my account to a Plarium ID and it reset my account. In game ID James of May trouble ticket 1681520. Also sent you a message. I've tried every suggestion I can find on the forums and FAQs.

I would HIGHLY suggest no one try to make a Plarium account.....

KWT81694

Mar 14, 2020, 01:2303/14/20

03/13/20

Add me to the list. Logged off for less than an hour and when I tried to log back in it asked for my email and password. I entered them correctly but it wouldn't take, so I opted to change my password. And now it seems I've reset my account, the game starts up from the very beginning like all of my 7-8 months of grind never happened. I would greatly appreciate my account back.

ID: KWT81694

Ticket #: 1684738

Silver Raid Card

Clan Leader: U666

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You cannot post comments.","title":"Lost account when connecting to Plarium ID","authorRole":"","contentDraftJs":"","contentHtml":"\u003Cp\u003EPer today\u2019s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.\u00A0\u003C/p\u003E\u003Cbr\u003EMy account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?\u00A0","createdDate":"1557762840000","folderId":"680","id":"129153","authorId":"8337629","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"5271","commentsCount":"48","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/raid-shadow-legends/680_account-issues/129153_lost-account-when-connecting-to-plarium-id/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","compositeVersion":"8","compositeTitle":"Default","currentPage":"1","lastPage":"3"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_606452/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003EFortMillion said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EPer today\u2019s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.\u00A0\u003C/p\u003E\u003Cbr\u003EMy account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?\u00A0\u003C/blockquote\u003E\u003Cp\u003EHi\u003C/p\u003E\u003Cp\u003EPlease contact with our support in game. They will help you to investigate.\u003C/p\u003EThank you.\u003Cbr\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1557807017223","editedDate":"0","id":"606452","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606452","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8340195/","commentUrl":"/en/comment/Topic_607211/"},"strings":{"userRole":"","userId":"8340195","contentDraftJs":"","contentHtml":"I\u2019ve been trying to connect w support for 5 days and haven\u2019t had any response. I\u2019m unable to log into my plarium account. When I click on connect nothing happens\u00A0","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1557884248173","editedDate":"0","id":"607211","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607211","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607223/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI am also having the same issues. I just bought 2 packs then played for abit before trying the login with Facebook. The game restarted and I lost everything. It\u0027s a new account now. In game support does not even reply.\u00A0\u003C/p\u003E\u003Cbr\u003EWhat can i do ?","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1557887280757","editedDate":"0","id":"607223","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607223","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_607275/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003EHi\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EIf you cant enter the game contact with our support via this email:\u003Ca target=\u0022_blank\u0022\u003Eraid.support@plarium.com\u003C/a\u003E. \u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1557900555080","editedDate":"0","id":"607275","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607275","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607322/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI can enter the game. It\u0027s a new account not my old account.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAnd your in game support is a joke. I\u0027m sure many have said the same thing. Zero respond.\u00A0\u003C/p\u003E\u003Cbr\u003ESo I\u0027ve written to the email you have provided and let\u0027s see if that helps.\u00A0","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1557907387493","editedDate":"0","id":"607322","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607322","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607393/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EHive said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EI can enter the game. It\u0027s a new account not my old account.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAnd your in game support is a joke. I\u0027m sure many have said the same thing. Zero respond.\u00A0\u003C/p\u003E\u003Cbr\u003ESo I\u0027ve written to the email you have provided and let\u0027s see if that helps.\u00A0\u003C/blockquote\u003E\u003Cp\u003EFor me the same story but from 13 may.\u003C/p\u003E\u003Cp\u003ESupport dont respond if you write 1 ticket.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EMy problem started at 13 may:\u003C/p\u003E\u003Cp\u003EDisconnect many times and lost a lot energie points\u003C/p\u003E\u003Cp\u003EAfter that i cant login the game no internet.....but my internet is great!!\u003C/p\u003E\u003Cp\u003EThen i use VPN and i can login the game (smile but not for long) i deleted the game and download it again.\u003C/p\u003E\u003Cp\u003EBut after install i need to download the Patch 1.7 and we get again the same old story it upload till 87% not more.\u003C/p\u003E\u003Cp\u003ESo i cant play\u003C/p\u003E\u003Cp\u003ESupport is bad for 3 days now.\u003C/p\u003E\u003Cp\u003EI dont know if i\u0027m the only one with this kind of problem and no help from support.\u003C/p\u003E\u003Cbr\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1557920213127","editedDate":"1557920810637","id":"607393","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"607393","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8407165/","commentUrl":"/en/comment/Topic_627829/"},"strings":{"userRole":"","userId":"8407165","contentDraftJs":"","contentHtml":"TommyGunzz ! I have been playing raid\u00A0 for awhile. I\u0027ve put over 100 dollars into it. I\u0027m extremely aggravated that I cannot get into my game","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1561700651627","editedDate":"1561701166340","id":"627829","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"627829","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_681818/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"I just lost mine while I was in middle of playing the gsme.\u00A0 It went to a loading screen and totally reset like I had never played!!","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1569629885147","editedDate":"0","id":"681818","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"681818","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_688348/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI am also experiencing the same fate.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EPeople try out RNG games before they are willing to sign up for anything.\u003C/p\u003E\u003Cp\u003Ethis sort of thing shouldn\u0027t happen!\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1570667325807","editedDate":"0","id":"688348","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"688348","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_691161/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EProbably the same problem I have with linking to Facebook.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E\u003Ca href=\u0022//plarium.com/forum/en/raid-shadow-legends/680_account-issues/164061_lost-account-when-connecting-to-facebook/\u0022 target=\u0022_blank\u0022\u003Ehttps://plarium.com/forum/en/raid-shadow-legends/680_account-issues/164061_lost-account-when-connecting-to-facebook/\u003C/a\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAnyone get a response from support yet?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E2019-10-15\u003C/p\u003E\u003Cp\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color: inherit;\u0022\u003E3 days sent I sent email to support no response.\u00A0\u003C/span\u003E\u003Cbr\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan style=\u0022color: inherit;\u0022\u003E2 days since I posted to the forums no response. Hello Support?\u003C/span\u003E\u003Cbr\u003E\u003C/li\u003E\u003C/ul\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1571075415837","editedDate":"1571177411917","id":"691161","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"691161","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_692522/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Eso basically - support is not working at all ?\u003C/p\u003E\u003Cp\u003Eor to many tickets :)\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1571224465680","editedDate":"0","id":"692522","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"692522","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_694174/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003ESezzy said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EIf you cant enter the game contact with our support via this email:\u003Ca target=\u0022_blank\u0022\u003Eraid.support@plarium.com\u003C/a\u003E. \u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003C/blockquote\u003EWorthless.\u00A0 No one ever replies to tickets from Plarium anymore.\u00A0 Me and at least eight clan members were complaining about this just a few days ago.\u00A0 They need more employees, or the employees need to start doing their job, either/or","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1571428463703","editedDate":"0","id":"694174","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"694174","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9140061/","commentUrl":"/en/comment/Topic_744443/"},"strings":{"userRole":"","userId":"9140061","contentDraftJs":"","contentHtml":"same thing happened to me. we got an update or patch and my game totally reset. when i log into my plarium account that reset. 9 months wasted and $80 gone. i opened up tickets but they DO NOT RESPOND. not even a number we can call. are we able to get a refund or are they just hoping we give up and forget about it?\u00A0","userRegistered":"1580793307920","userCommentsCount":"1","userName":"reaper199116","createdDate":"1580965312653","editedDate":"0","id":"744443","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"744443","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_744737/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003EHi\u003C/p\u003EWhat is your in game id? And your ticket number ? Pls pm and this forum post too.\u003Cbr\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1581017048477","editedDate":"0","id":"744737","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"744737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_757796/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ESezzy said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi\u003C/p\u003EWhat is your in game id? And your ticket number ? Pls pm and this forum post too.\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHi, I try to connect my account to id Plarium but my game restarts at the beginning when I try. I lost access to my previous gameplay and it is not connected to id Plarium yet.\u003C/p\u003E\u003Cp\u003EI am now logged in with my new account. I have tried logging out and reinstalling my game but that also resets the game.\u00A0\u003C/p\u003E\u003Cp\u003EI have sent a ticket to support but I Have not yet received a reply. The ticket number is 1649728 and my in game nickname is ngi01. \u00A0Please help\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1583208847540","editedDate":"0","id":"757796","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"757796","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9215906/","commentUrl":"/en/comment/Topic_757948/"},"strings":{"userRole":"","userId":"9215906","contentDraftJs":"","contentHtml":"\u003Cp\u003ESame story here. Can\u0027t login to my account. Says my mail address its not recognized. Played 1year\u002B, spent many \u20AC\u20AC and can\u0027t use it.\u00A0 Support in game doesn\u0027t work.\u00A0\u003C/p\u003E\u003Cp\u003ESent mail to support but no response, request number:1650119.\u003C/p\u003E\u003Cp\u003EMy Nick in game: Wizz. Level 60 account.\u00A0\u003C/p\u003E","userRegistered":"1583236553953","userCommentsCount":"2","userName":"michalszaroma","createdDate":"1583236800387","editedDate":"0","id":"757948","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"757948","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_758252/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003ESatanic Elves said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003EI downloaded Plarium on my pc, used the same email address as my mobile account, and it started me over,from the beginning. I\u0027ve spent over $300.00 on this game, I really need to get my old account back please. I tried to open support from my phone, but it just hangs without connecting. Now my mobile device says this login is associated with another account. No kidding! Please help! Thank you\u003C/blockquote\u003E\u003Cp\u003EHi\u003C/p\u003E\u003Cp\u003EPls contact with our support use this email: raid.support@plarium.com\u003C/p\u003EThank you","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1583303577530","editedDate":"0","id":"758252","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"758252","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9236513/","commentUrl":"/en/comment/Topic_761693/"},"strings":{"userRole":"","userId":"9236513","contentDraftJs":"","contentHtml":"\u003Cp\u003ESame problem here,\u00A0 level 60 account, lots of money spent, connected to plarium ID after recent update and game reset back to level 1 tutorial and when I try to reconnect via Facebook it says connected to existing account (mine!) but allows no access through the app to my account. In game ID- maelich, ticket number 1685203. Sounds like there is no support response but hopefully this can be resolved or this game will be losing a loyal paying player. Hate to lose all of my hard grinding and investment but maybe it\u0027s a sign for me to move on.\u003C/p\u003E","userRegistered":"1583955336117","userCommentsCount":"1","userName":"maelichivens","createdDate":"1584144050800","editedDate":"0","id":"761693","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"761693","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_761694/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI\u0027m having the same issue, tried to link my account to a Plarium ID and\u00A0 it reset my account.\u00A0 In game ID James of May trouble ticket 1681520.\u00A0 Also sent you a message.\u00A0 I\u0027ve tried every suggestion I can find on the forums and FAQs.\u003C/p\u003E\u003Cbr\u003EI would HIGHLY suggest no one try to make a Plarium account.....","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1584144287790","editedDate":"1584144384137","id":"761694","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"761694","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9236020/","commentUrl":"/en/comment/Topic_761707/"},"strings":{"userRole":"","userId":"9236020","contentDraftJs":"","contentHtml":"\u003Cp\u003EAdd me to the list. Logged off for less than an hour and when I tried to log back in it asked for my email and password. I entered them correctly but it wouldn\u0027t take, so I opted to change my password. And now it seems I\u0027ve reset my account, the game starts up from the very beginning like all of my 7-8 months of grind never happened. 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You cannot post comments.","title":"Lost account when connecting to Plarium ID","authorRole":"","contentDraftJs":"","contentHtml":"\u003Cp\u003EPer today\u2019s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.\u00A0\u003C/p\u003E\u003Cbr\u003EMy account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?\u00A0","createdDate":"1557762840000","folderId":"680","id":"129153","authorId":"8337629","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"5271","commentsCount":"48","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/raid-shadow-legends/680_account-issues/129153_lost-account-when-connecting-to-plarium-id/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","compositeVersion":"8","compositeTitle":"Default","currentPage":"1","lastPage":"3"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_606452/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003EFortMillion said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EPer today\u2019s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.\u00A0\u003C/p\u003E\u003Cbr\u003EMy account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?\u00A0\u003C/blockquote\u003E\u003Cp\u003EHi\u003C/p\u003E\u003Cp\u003EPlease contact with our support in game. They will help you to investigate.\u003C/p\u003EThank you.\u003Cbr\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1557807017223","editedDate":"0","id":"606452","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"606452","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8340195/","commentUrl":"/en/comment/Topic_607211/"},"strings":{"userRole":"","userId":"8340195","contentDraftJs":"","contentHtml":"I\u2019ve been trying to connect w support for 5 days and haven\u2019t had any response. I\u2019m unable to log into my plarium account. When I click on connect nothing happens\u00A0","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1557884248173","editedDate":"0","id":"607211","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607211","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607223/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI am also having the same issues. I just bought 2 packs then played for abit before trying the login with Facebook. The game restarted and I lost everything. It\u0027s a new account now. In game support does not even reply.\u00A0\u003C/p\u003E\u003Cbr\u003EWhat can i do ?","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1557887280757","editedDate":"0","id":"607223","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607223","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_607275/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003EHi\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EIf you cant enter the game contact with our support via this email:\u003Ca target=\u0022_blank\u0022\u003Eraid.support@plarium.com\u003C/a\u003E. \u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1557900555080","editedDate":"0","id":"607275","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607275","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607322/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI can enter the game. It\u0027s a new account not my old account.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAnd your in game support is a joke. I\u0027m sure many have said the same thing. Zero respond.\u00A0\u003C/p\u003E\u003Cbr\u003ESo I\u0027ve written to the email you have provided and let\u0027s see if that helps.\u00A0","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1557907387493","editedDate":"0","id":"607322","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"607322","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_607393/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EHive said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EI can enter the game. It\u0027s a new account not my old account.\u00A0\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAnd your in game support is a joke. I\u0027m sure many have said the same thing. Zero respond.\u00A0\u003C/p\u003E\u003Cbr\u003ESo I\u0027ve written to the email you have provided and let\u0027s see if that helps.\u00A0\u003C/blockquote\u003E\u003Cp\u003EFor me the same story but from 13 may.\u003C/p\u003E\u003Cp\u003ESupport dont respond if you write 1 ticket.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EMy problem started at 13 may:\u003C/p\u003E\u003Cp\u003EDisconnect many times and lost a lot energie points\u003C/p\u003E\u003Cp\u003EAfter that i cant login the game no internet.....but my internet is great!!\u003C/p\u003E\u003Cp\u003EThen i use VPN and i can login the game (smile but not for long) i deleted the game and download it again.\u003C/p\u003E\u003Cp\u003EBut after install i need to download the Patch 1.7 and we get again the same old story it upload till 87% not more.\u003C/p\u003E\u003Cp\u003ESo i cant play\u003C/p\u003E\u003Cp\u003ESupport is bad for 3 days now.\u003C/p\u003E\u003Cp\u003EI dont know if i\u0027m the only one with this kind of problem and no help from support.\u003C/p\u003E\u003Cbr\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1557920213127","editedDate":"1557920810637","id":"607393","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"607393","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8407165/","commentUrl":"/en/comment/Topic_627829/"},"strings":{"userRole":"","userId":"8407165","contentDraftJs":"","contentHtml":"TommyGunzz ! I have been playing raid\u00A0 for awhile. I\u0027ve put over 100 dollars into it. I\u0027m extremely aggravated that I cannot get into my game","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1561700651627","editedDate":"1561701166340","id":"627829","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"627829","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_681818/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"I just lost mine while I was in middle of playing the gsme.\u00A0 It went to a loading screen and totally reset like I had never played!!","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1569629885147","editedDate":"0","id":"681818","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"681818","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_688348/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EI am also experiencing the same fate.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EPeople try out RNG games before they are willing to sign up for anything.\u003C/p\u003E\u003Cp\u003Ethis sort of thing shouldn\u0027t happen!\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1570667325807","editedDate":"0","id":"688348","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"688348","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_691161/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003EProbably the same problem I have with linking to Facebook.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E\u003Ca href=\u0022//plarium.com/forum/en/raid-shadow-legends/680_account-issues/164061_lost-account-when-connecting-to-facebook/\u0022 target=\u0022_blank\u0022\u003Ehttps://plarium.com/forum/en/raid-shadow-legends/680_account-issues/164061_lost-account-when-connecting-to-facebook/\u003C/a\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EAnyone get a response from support yet?\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E2019-10-15\u003C/p\u003E\u003Cp\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color: inherit;\u0022\u003E3 days sent I sent email to support no response.\u00A0\u003C/span\u003E\u003Cbr\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan style=\u0022color: inherit;\u0022\u003E2 days since I posted to the forums no response. Hello Support?\u003C/span\u003E\u003Cbr\u003E\u003C/li\u003E\u003C/ul\u003E\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1571075415837","editedDate":"1571177411917","id":"691161","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"691161","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_692522/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Eso basically - support is not working at all ?\u003C/p\u003E\u003Cp\u003Eor to many tickets :)\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1571224465680","editedDate":"0","id":"692522","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"692522","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_694174/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cdiv class=\u0022user-name\u0022\u003ESezzy said:\u003C/div\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EIf you cant enter the game contact with our support via this email:\u003Ca target=\u0022_blank\u0022\u003Eraid.support@plarium.com\u003C/a\u003E. \u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003E\u003Cbr\u003E\u003C/p\u003E\u003C/blockquote\u003EWorthless.\u00A0 No one ever replies to tickets from Plarium anymore.\u00A0 Me and at least eight clan members were complaining about this just a few days ago.\u00A0 They need more employees, or the employees need to start doing their job, either/or","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1571428463703","editedDate":"0","id":"694174","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"694174","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9140061/","commentUrl":"/en/comment/Topic_744443/"},"strings":{"userRole":"","userId":"9140061","contentDraftJs":"","contentHtml":"same thing happened to me. we got an update or patch and my game totally reset. when i log into my plarium account that reset. 9 months wasted and $80 gone. i opened up tickets but they DO NOT RESPOND. not even a number we can call. are we able to get a refund or are they just hoping we give up and forget about it?\u00A0","userRegistered":"1580793307920","userCommentsCount":"1","userName":"reaper199116","createdDate":"1580965312653","editedDate":"0","id":"744443","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"744443","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_744737/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003EHi\u003C/p\u003EWhat is your in game id? And your ticket number ? Pls pm and this forum post too.\u003Cbr\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1581017048477","editedDate":"0","id":"744737","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"744737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_757796/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003ESezzy said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi\u003C/p\u003EWhat is your in game id? And your ticket number ? Pls pm and this forum post too.\u003Cbr\u003E\u003C/blockquote\u003E\u003Cp\u003EHi, I try to connect my account to id Plarium but my game restarts at the beginning when I try. I lost access to my previous gameplay and it is not connected to id Plarium yet.\u003C/p\u003E\u003Cp\u003EI am now logged in with my new account. I have tried logging out and reinstalling my game but that also resets the game.\u00A0\u003C/p\u003E\u003Cp\u003EI have sent a ticket to support but I Have not yet received a reply. The ticket number is 1649728 and my in game nickname is ngi01. \u00A0Please help\u003C/p\u003E","userRegistered":"","userCommentsCount":"232085","userName":"Deleted","createdDate":"1583208847540","editedDate":"0","id":"757796","entityId":"129153","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"757796","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9215906/","commentUrl":"/en/comment/Topic_757948/"},"strings":{"userRole":"","userId":"9215906","contentDraftJs":"","contentHtml":"\u003Cp\u003ESame story here. Can\u0027t login to my account. Says my mail address its not recognized. Played 1year\u002B, spent many \u20AC\u20AC and can\u0027t use it.\u00A0 Support in game doesn\u0027t work.\u00A0\u003C/p\u003E\u003Cp\u003ESent mail to support but no response, request number:1650119.\u003C/p\u003E\u003Cp\u003EMy Nick in game: Wizz. Level 60 account.\u00A0\u003C/p\u003E","userRegistered":"1583236553953","userCommentsCount":"2","userName":"michalszaroma","createdDate":"1583236800387","editedDate":"0","id":"757948","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"757948","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9216597/","commentUrl":"/en/comment/Topic_758123/"},"strings":{"userRole":"","userId":"9216597","contentDraftJs":"","contentHtml":"I downloaded Plarium on my pc, used the same email address as my mobile account, and it started me over,from the beginning. I\u0027ve spent over $300.00 on this game, I really need to get my old account back please. I tried to open support from my phone, but it just hangs without connecting. Now my mobile device says this login is associated with another account. No kidding! Please help! Thank you","userRegistered":"1580517362673","userCommentsCount":"1","userName":"Satanic Elves","createdDate":"1583266310710","editedDate":"0","id":"758123","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"758123","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7197484/","commentUrl":"/en/comment/Topic_758252/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"\u003Cp\u003ESatanic Elves said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003EI downloaded Plarium on my pc, used the same email address as my mobile account, and it started me over,from the beginning. I\u0027ve spent over $300.00 on this game, I really need to get my old account back please. I tried to open support from my phone, but it just hangs without connecting. Now my mobile device says this login is associated with another account. No kidding! Please help! Thank you\u003C/blockquote\u003E\u003Cp\u003EHi\u003C/p\u003E\u003Cp\u003EPls contact with our support use this email: raid.support@plarium.com\u003C/p\u003EThank you","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1583303577530","editedDate":"0","id":"758252","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"758252","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9215906/","commentUrl":"/en/comment/Topic_758456/"},"strings":{"userRole":"","userId":"9215906","contentDraftJs":"","contentHtml":"\u003Cp\u003EStill isn\u0027t fixed for me. No response from support.\u00A0\u003C/p\u003EGuess I can forget about my 1yr\u002B old account and and just ask Google pay to refund all the money I\u0027ve spent..\u00A0","userRegistered":"1583236553953","userCommentsCount":"2","userName":"michalszaroma","createdDate":"1583337921420","editedDate":"0","id":"758456","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"758456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9236513/","commentUrl":"/en/comment/Topic_761693/"},"strings":{"userRole":"","userId":"9236513","contentDraftJs":"","contentHtml":"\u003Cp\u003ESame problem here,\u00A0 level 60 account, lots of money spent, connected to plarium ID after recent update and game reset back to level 1 tutorial and when I try to reconnect via Facebook it says connected to existing account (mine!) but allows no access through the app to my account. In game ID- maelich, ticket number 1685203. Sounds like there is no support response but hopefully this can be resolved or this game will be losing a loyal paying player. Hate to lose all of my hard grinding and investment but maybe it\u0027s a sign for me to move on.\u003C/p\u003E","userRegistered":"1583955336117","userCommentsCount":"1","userName":"maelichivens","createdDate":"1584144050800","editedDate":"0","id":"761693","entityId":"129153","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"761693","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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