Purchased the Bonus offer pack and did not receive the items

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Purchased the Bonus offer pack and did not receive the items

Feb 6, 2020, 16:4002/06/20

11/22/19

Purchased the Bonus offer pack and did not receive the items

I have purchased the Bonus offer pack today (06.02.2020) for 32,99 € (1xSacred shard, 3xVoid shard, 5xAncient shard, 1000 energy and 800 gems) and did not receive my purchased stuff. I got a confirmation from google play that it was successfull paid.

My ingame ID is:um29129288 | 28637170

Please fix this asap and this it the second time when this happened!

Comments

Sezzy

Feb 6, 2020, 19:4002/06/20

02/15/19

2725

Zupy said:

I have purchased the Bonus offer pack today (06.02.2020) for 32,99 € (1xSacred shard, 3xVoid shard, 5xAncient shard, 1000 energy and 800 gems) and did not receive my purchased stuff. I got a confirmation from google play that it was successfull paid.
My ingame ID is:um29129288 | 28637170
Please fix this asap and this it the second time when this happened!

Pls submit a ticket to our support in payments category.

Deleted

Feb 7, 2020, 22:2502/07/20

220941

jacobehrman said:

Same thing happen to me already submitted ticket how long does it normally take?

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I got a confirmation from google play that it was successfull paid.\u003C/p\u003E\u003Cp\u003EMy ingame ID is:um29129288 | 28637170\u003C/p\u003E\u003Cp\u003EPlease fix this asap and this it the second time when this happened!\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EHi\u003C/p\u003EPls submit a ticket to our support in payments category.\u003Cbr\u003E","userRegistered":"1550208367437","userCommentsCount":"2725","userName":"Sezzy","createdDate":"1581018006977","editedDate":"0","id":"744754","entityId":"187007","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"744754","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_745318/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"\u003Cp\u003Ejacobehrman said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003ESame thing happen to me already submitted ticket how long does it normally take\u003Cspan style=\u0022color: inherit;\u0022\u003E?\u003C/span\u003E\u003C/blockquote\u003E\u003Cbr\u003E","userRegistered":"","userCommentsCount":"220941","userName":"Deleted","createdDate":"1581114309217","editedDate":"0","id":"745318","entityId":"187007","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"745318","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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