Items not received, payment successful

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Items not received, payment successful

Sep 19, 2019, 09:5409/19/19

Items not received, payment successful

I purchased the Divine Speed set, received a PayPal receipt for the transaction, redeemed the items from my inbox, but they never showed up in inventory.

Comments

Deleted

Sep 19, 2019, 11:5809/19/19

Disregard.

eric.raines

Sep 21, 2019, 01:2009/21/19

08/19/19

Same here and a refund resulted in me getting banned, stay away from this game.

Deleted

Sep 26, 2019, 02:2609/26/19

Have they replied? The same thing just happened to me and I got taken for 29.99 all for an ancient shard.

Deleted

Sep 27, 2019, 10:1809/27/19

Sep 27, 2019, 10:19(edited)

232079

Today I bought the special daily pack (27.99) witch 250 gems 20000 K coins and 7 gems to find erois epic or legends. I don't received the packet but they take the money. How can I solve it?

Deleted

Sep 27, 2019, 17:3609/27/19

Same thing happened to me

Deleted

Sep 27, 2019, 17:3709/27/19

I purchased 20 and it took 25 from

Bank but I didn’t get the package

Deleted

Sep 27, 2019, 17:3809/27/19

I can’t get any help Paid but got nothing.

Deleted

Sep 28, 2019, 09:0809/28/19

232079

I've paid for the void rush II pack via Google, got successful confirmation, but no items

Deleted

Sep 27, 2019, 13:0809/27/19

I did buy a pack, was charged in Google Pay, and did not receive the items

Deleted

Sep 25, 2019, 04:1809/25/19

I lost money too. I did purchase 2 small pack but get nothing. I don’t know where and how to contact game team support for it. This game is totally a scam. Stay away from this game people.

hubbelljacob

Sep 21, 2019, 16:4109/21/19

09/21/19

Attempted to purchase the special progression pack for 9.99 and was charged and never recieved any of the items. I also have two pending charges for 4.99 so I guess i’m being charged double and getting nothing out of it. Any help would be appreciated , apple didn’t help much.

gashmaster1958

Sep 19, 2019, 16:2909/19/19

06/12/19

i tried to buy ONE pack but ended up getting charged for 2 and to top that off I havent received anything for them. 20 dollars worth???

Rufus Shinra

Sep 25, 2019, 15:0209/25/19

07/26/19

I purchased the special progression pack as well as a daily single ancient shard pack, the payment went through but I haven't recieved the items in my inbox. I posted a support ticket for the issue, please help.

Thanks in advance,

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How can I solve it?\u00A0","userRegistered":"","userCommentsCount":"232079","userName":"Deleted","createdDate":"1569579482240","editedDate":"1569579567000","id":"681561","entityId":"156629","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"681561","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8761208/","commentUrl":"/en/comment/Topic_681626/"},"strings":{"userRole":"","userId":"8761208","contentDraftJs":"","contentHtml":"I did buy a pack, was charged in Google Pay, and did not receive the items","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1569589700423","editedDate":"0","id":"681626","entityId":"156629","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"681626","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8761163/","commentUrl":"/en/comment/Topic_681731/"},"strings":{"userRole":"","userId":"8761163","contentDraftJs":"","contentHtml":"Same thing happened to me\u00A0","userRegistered":"","userCommentsCount":"3","userName":"Deleted","createdDate":"1569605760990","editedDate":"0","id":"681731","entityId":"156629","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"681731","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8761163/","commentUrl":"/en/comment/Topic_681733/"},"strings":{"userRole":"","userId":"8761163","contentDraftJs":"","contentHtml":"\u003Cp\u003EI purchased 20 and it took 25 from\u00A0\u003C/p\u003EBank but I didn\u2019t get the package\u00A0","userRegistered":"","userCommentsCount":"3","userName":"Deleted","createdDate":"1569605861933","editedDate":"0","id":"681733","entityId":"156629","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"681733","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8761163/","commentUrl":"/en/comment/Topic_681734/"},"strings":{"userRole":"","userId":"8761163","contentDraftJs":"","contentHtml":"I can\u2019t get any help \u00A0 Paid but got nothing. \u00A0","userRegistered":"","userCommentsCount":"3","userName":"Deleted","createdDate":"1569605915693","editedDate":"0","id":"681734","entityId":"156629","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"681734","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1/","commentUrl":"/en/comment/Topic_682032/"},"strings":{"userRole":"","userId":"1","contentDraftJs":"","contentHtml":"I\u0027ve paid for the void rush II pack via Google, got successful confirmation, but no items","userRegistered":"","userCommentsCount":"232079","userName":"Deleted","createdDate":"1569661703590","editedDate":"0","id":"682032","entityId":"156629","likesCount":"0","quotedId":"","userBanId":"1"},"images":{"avatar":{"href":"https://cdn01.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"682032","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [\u002B0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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