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Only getting half the XP in campaigns

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Sep 13, 2020, 15:0809/13/20
07/22/20
1

Only getting half the XP in campaigns

In campaigns I get the right amount of silver but only half the amount of XP.

I paid for 100% extra XP.

Campaign 1-2 Hard I get 2280XP, normal is 4560, and with 100% extra should be 9120.

I’m missing a lot of XP.  I’m not sure how long this has been happening. 
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Sep 14, 2020, 13:1209/14/20
09/16/19
2
Make sure if you bought the exp increase with gems that you "open" it from the inbox where your daily quest arena refills goes too.