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Mission progress error

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Aug 3, 2020, 12:4408/03/20
06/17/20
5

Mission progress error

Good afternoon, yesterday I reached Silver level in the classic arenas. There is a quest progress more specifically 84-85 from quest progress part 2, which gives you a holy shard (orange) if you hit Silver in the sands. I picked it up when I got to Silver, but when I went to open the fragment, it didn't appear in the portal. I would like to know if they can avoid me, I don't know if it happened to someone else.

Thank you

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Aug 3, 2020, 13:0108/03/20
01/29/20
5
Just an idea... have you checked to see if by any chance it went to your "full inventory" inbox (top right hand corner) ?
Aug 3, 2020, 13:2008/03/20
06/17/20
5

I have looked there, where the chest comes out, but nothing