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Bug with the Hero slot Expand

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Jul 30, 2020, 19:0607/30/20
07/20/20
2

Bug with the Hero slot Expand

Hello, 


today I wanted to expand the hero space from 100 to 110. The cost was 1 million. When I paid, the game was "loading" and automatically expanded to 130 (something I obviously didn't want) until there was no more money left for the next expansion. 

I had just over 6 million and after those increases, I have kept 700k (that is something that will dramatically slow my growth, since I have been less than two weeks and that money is important to carry out missions such as improving +12 gear, invoke, etc.). 

Clearly it was a bug, since I only wanted to expand once, not so many times. I am concerned that if I had wanted to improve with Gems, the same thing would have happened to me and I would have lost the gems...

The issue occurred today at approximately 12:55 (CEST time / UTC+2). Would it be possible to check some log to see what I am saying to try to find a possible solution? It is a very big loss to assume while I'm starting ... I have sent a ticket to the support and the answer doesn't make sense with my problem, I think they haven't read it (I do not mean the automatic response, but the subsequent response).

I have also opened a ticket in the support of the website, with the number 2148286 of issue.

I hope a solution for this bug, it is all the money that I have collected since I started playing  


Greetings,

Raizork

Views
165
Comments
3
Comments
Aug 3, 2020, 12:5308/03/20
07/20/20
2

Hi, I haven't answer from my ticket or here...

Can anyone tell me anything?
Aug 4, 2020, 18:5208/04/20
07/20/20
2

Solved.

You can close this ticket.


Thanks.

Feb 21, 2022, 16:1002/21/22
Feb 21, 2022, 23:14(edited)
220983

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