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Shards missing from my account

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Jul 2, 2020, 13:4807/02/20
221027

Shards missing from my account

20 ancient and 10 void shards disappeared from my account 2 days ago, made a support ticket but have had no response.


with the summoning event coming up I'd really like my shards back. or at least a response as to why they disappeared
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2
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Jul 3, 2020, 15:4607/03/20
221027
Still no response? do support people even exist at Plarium or do you guys just cash out an run?
Jul 4, 2020, 09:2607/04/20
221027
This same thing happened to me except it was with 2 void shard and a rare shard