Missing void shard from yesterday's event, even paid money for energy to get it

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Missing void shard from yesterday's event, even paid money for energy to get it

Mar 26, 2020, 10:2003/26/20

02/12/20

Missing void shard from yesterday's event, even paid money for energy to get it

Hello,

I completed yesterday's dungeon divers event up to the point where i was gonna get the void shard ( it was 5750 points, or something around that ). Wasted all my energy gifts / rewards/ potions, I even bought a pack with real $ containing energy, so i can hit that mark. But after getting the necessary points, i did not receive the void shard.

I didn't have a problem paying like a 100$ for this game, cause i enjoy it. But paying for energy, knowing that 100% it will help me get a void shard, earning it, and then not receiving it, well, its really annoying.

Is there any way you can help me get my shard, please? Could you guys check your logs, and see for yourselves that i was definitely supposed to get it? I also have had zero void shards for a while now, and i did not summon any void champ recently, for what its worth. Edit: i know have a void shard and a sacred shard from the monthly quest.

Any help would be greatly appreciated.

My id is: um39224294 | 38510351

Comments

andreilng

Mar 27, 2020, 07:1703/27/20

02/12/20

If someone could look into it before the double chance for void event is over, i'd really, really appreciate it.

Valdys

Mar 27, 2020, 11:2203/27/20

Mar 27, 2020, 11:52(edited)

02/13/19

1564

Hi,

I'll ask to the support team to check.

Edit:

Why did you wait until the event expired before contacting us? Are there any screenshots to back up your report?

andreilng

Mar 27, 2020, 17:1603/27/20

02/12/20

Valdys said:

Hi,
I'll ask to the support team to check.

Edit:
Why did you wait until the event expired before contacting us? Are there any screenshots to back up your report?

Hello,

I reached the points needed at around 3 am in my country, i think it's 1 am utc. So i went to sleep after i clicked on the void shard, had to work in the morning. Stayed up that late only cause i was getting that shard. I noticed i was missing the shard only in the morning, when i read the news about double chance event. The events tab was gone by that time, because both dungeon divers and the other event were over. It was too late to take a screenshot at that point.

I dont know if it's helpful, but im uploading a screenshot of the payment receipt, for the pack containing the tiny bit of energy i needed to complete that part of the event. Unfortunately, like i said, i couldn't screenshot the dungeon divers event cause it was already over by the time i noticed the missing shard.

Aren't there any user-event logs server-side, or a database, where you could check how many points i got in the event / what item i received from it? Or is there any local log file on my phone that i could attach? Im using an android, for that it's worth.

andreilng

Mar 30, 2020, 08:0003/30/20

02/12/20

Has the support team managed to check that out? Any update?

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Are there any screenshots to back up your report?\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EHello,\u003C/p\u003E\u003Cp\u003EI reached the points needed at around 3 am in my country, i think it\u0027s 1 am utc. So i went to sleep after i clicked on the void shard, had to work in the morning. Stayed up that late only cause i was getting that shard. I noticed i was missing the shard only in the morning, when i read the news about double chance event. The events tab was gone by that time, because both dungeon divers and the other event were over. It was too late to take a screenshot at that point. \u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI dont know if it\u0027s helpful, but im uploading a screenshot of the payment receipt, for the pack containing the tiny bit of energy i needed to complete that part of the event. 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Are there any screenshots to back up your report?\u003C/p\u003E","userRegistered":"1550087648483","userCommentsCount":"1564","userName":"Valdys","createdDate":"1585308141870","editedDate":"1585309937600","id":"766590","entityId":"192830","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"766590","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169928/","commentUrl":"/en/comment/Topic_766731/"},"strings":{"userRole":"","userId":"9169928","contentDraftJs":"","contentHtml":"\u003Cp\u003EValdys said:\u003C/p\u003E\u003Cbr\u003E\u003Cblockquote\u003E\u003Cp\u003EHi,\u003C/p\u003E\u003Cp\u003EI\u0027ll ask to the support team to check.\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EEdit:\u003C/p\u003E\u003Cp\u003EWhy did you wait until the event expired before contacting us? Are there any screenshots to back up your report?\u003C/p\u003E\u003C/blockquote\u003E\u003Cp\u003EHello,\u003C/p\u003E\u003Cp\u003EI reached the points needed at around 3 am in my country, i think it\u0027s 1 am utc. So i went to sleep after i clicked on the void shard, had to work in the morning. Stayed up that late only cause i was getting that shard. I noticed i was missing the shard only in the morning, when i read the news about double chance event. The events tab was gone by that time, because both dungeon divers and the other event were over. It was too late to take a screenshot at that point. \u003Cbr\u003E\u003C/p\u003E\u003Cbr\u003E\u003Cp\u003EI dont know if it\u0027s helpful, but im uploading a screenshot of the payment receipt, for the pack containing the tiny bit of energy i needed to complete that part of the event. Unfortunately, like i said, i couldn\u0027t screenshot the dungeon divers event cause it was already over by the time i noticed the missing shard. \u003Cbr\u003E\u003C/p\u003E\u003Cp\u003EAren\u0027t there any user-event logs server-side, or a database, where you could check how many points i got in the event / what item i received from it? Or is there any local log file on my phone that i could attach? Im using an android, for that it\u0027s worth.\u003C/p\u003E\u003Cbr\u003E\u003Cimg src=\u0022//cnt-forum.plarium.com/file.bmp?g=8cb7b169-e111-4708-b08c-6246f1b36cf1\u0022\u003E\u003Cbr\u003E","userRegistered":"1581551413523","userCommentsCount":"8","userName":"andreilng","createdDate":"1585329372203","editedDate":"0","id":"766731","entityId":"192830","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"766731","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9169928/","commentUrl":"/en/comment/Topic_767373/"},"strings":{"userRole":"","userId":"9169928","contentDraftJs":"","contentHtml":"Has the support team managed to check that out? 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