Hi,

I'll ask to the support team to check.

Edit:

Why did you wait until the event expired before contacting us? Are there any screenshots to back up your report?

Valdys said:

Hi,

I'll ask to the support team to check.

Edit:

Why did you wait until the event expired before contacting us? Are there any screenshots to back up your report?

Hello,

I reached the points needed at around 3 am in my country, i think it's 1 am utc. So i went to sleep after i clicked on the void shard, had to work in the morning. Stayed up that late only cause i was getting that shard. I noticed i was missing the shard only in the morning, when i read the news about double chance event. The events tab was gone by that time, because both dungeon divers and the other event were over. It was too late to take a screenshot at that point.

I dont know if it's helpful, but im uploading a screenshot of the payment receipt, for the pack containing the tiny bit of energy i needed to complete that part of the event. Unfortunately, like i said, i couldn't screenshot the dungeon divers event cause it was already over by the time i noticed the missing shard.

Aren't there any user-event logs server-side, or a database, where you could check how many points i got in the event / what item i received from it? Or is there any local log file on my phone that i could attach? Im using an android, for that it's worth.