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Ama,on Prime issue

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Dec 31, 2019, 02:0412/31/19
221089

Ama,on Prime issue

I have tried on several occasions to log in and redeem my awards with my Amazon Prime account.  Each time it tells me  I have a problem with my password.  I have logged out and back in to my account and password is fine.  I have missed one reward because no one wanted to talk about it on Discord how do I go about getting my rewards for an account that has been active for 5 years
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Jan 1, 2020, 11:3801/01/20
02/15/19
2725

jimrowland1 said:


I have tried on several occasions to log in and redeem my awards with my Amazon Prime account.  Each time it tells me  I have a problem with my password.  I have logged out and back in to my account and password is fine.  I have missed one reward because no one wanted to talk about it on Discord how do I go about getting my rewards for an account that has been active for 5 years

Hi

What is your error screen could you post screenshot and zhan pm your in game id? 
Feb 12, 2020, 01:4102/12/20
221089
So I have posted all the information and I still do not have access to the rewards.  Sorry I have not responded before now I have been off the grid.  I still can not claim my reward and yet I still am using my prime account.  Do I need to purchase some things in game to be available for the reward??
Feb 12, 2020, 04:4102/12/20
221089
I have a prime account but it says prime is not active on it. How to rectify this?