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Cant collect my weekly ”Top reward”

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May 27, 2019, 16:4305/27/19
221027

Cant collect my weekly ”Top reward”

I cant collect the reward (ancient shard and XP) even if it say i got all quest done (still 7h on the clock). The Claim button is is not highlighting
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978
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4
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May 27, 2019, 21:1105/27/19
221027
Mine is doing the same thing 
May 28, 2019, 00:2105/28/19
4
I had the exact problem last time, too
May 28, 2019, 01:4905/28/19
221027
This has happened 3 times to me.  But worse, the game didn't give me the option to get my daily login reward, which today is the sacred shard.  It doesn't appear that there is a support system in place, either.  I've never received a response from a real life human.  I have 3 accounts.  I'm willing to spend money on all 3.   But not if there is no support system.  And not if I can't get satisfaction.  Those shards are too important to get screwed out of receiving them.
Jun 1, 2019, 01:0906/01/19
05/24/19
1
This has happened 2 times so far to me.