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Forced relogin almost after every PvE fight

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Feb 27, 2019, 15:3402/27/19
235918

Forced relogin almost after every PvE fight

Hello, as I'm not able to post in the "Loading issues" forum I'm posting here.


Since about 7 hours almost every PvE fight I win ends in a forced relogin. The Pop-up appears right before the "final hit" of my champs. 

I then need to close the app, and need to wait between 10 seconds to 10 minutes before the login is possible again.


Is this problem already known?
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Feb 27, 2019, 15:3702/27/19
235918
User ID is 193847, running on Moto G5 Plus with Android 7.0
Feb 27, 2019, 19:2302/27/19
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Sorry, I can't reply to ingame support .. I can't see the message written by support or me. This is the error message:

http://de.tinypic.com/r/30xftav/9

Feb 28, 2019, 04:5202/28/19
02/06/19
74

Hi FRRRT,

Is the issue still there?

If yes, you might want to clear game chache and data and re-install it.

Also, try switching between wi-fi and mobile data. This generally solves this problem.


Thanks!
Feb 28, 2019, 09:2702/28/19
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Hello zincro,

Thanks for your reply. Unfortunately all of this doesn't help.

I also found out I can't collect the daily login rewards:

http://i66.tinypic.com/4hblhd.jpg

I hope the problem can be solved, since I'll get a sacred shard in 2 days :(


The only PvE stage/dungeon where the game won't crash is in the arcane keep :/

Any other ideas? :(

DeletedTechnical Support
Feb 28, 2019, 09:4502/28/19
72

Hi!
Unfortunately, I cannot open the screenshots. The website cannot be reached.
Could you please attach the screenshots in your reply? As an option, you can upload them here: https://prnt.sc/ 

Also, the devs have fixed several errors today. Please check if the issue persists.

Feb 28, 2019, 10:1402/28/19
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Hello Rebirth Master, here are the screenshots. Unfortunately the problem persists.

It started yesterday around this time „out of nothing“, meaning there where now updates or changes on my side.


Feb 28, 2019, 10:1902/28/19
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Arcane keep now crashes, too.

frrrt said:


The only PvE stage/dungeon where the game won't crash is in the arcane Jeep



Feb 28, 2019, 10:4902/28/19
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Minotaur dungeon seems to work. Maybe it only crashes because of the items that (might) be won?
Feb 28, 2019, 13:4702/28/19
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Errors occur on iPad Air with iOS 12.1.4, too. 
Mar 1, 2019, 09:5303/01/19
Mar 1, 2019, 09:56(edited)
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Just in case it helps ... when fighting dungeons, I get nothing but green shards and uncommon champs as reward. 

Also it seems like I'm invisible for others in the arena. I haven't been attacked since the probelms began, although I have no defense up in arena.

Also, do you think the problem can be solved? I'd like to buy the warrior package that has been offered today, but only if I will be able to play again the near future.

Mar 1, 2019, 10:1603/01/19
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Also just found out that I don't get energy rewards ... Lost 110 energy yesterday after I leveled up and today 50 from clan reward :(
Mar 1, 2019, 15:4703/01/19
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I created a new account to see whether the errors occure there too, but they didn't ...


I'm curious if whether I am the only one having this Problem?
Mar 2, 2019, 14:4403/02/19
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Hey, Frrrt! The Support Agent you've been talking with in your ticket is still responding there, please check the ticket again!
Mar 5, 2019, 10:0803/05/19
03/04/19
1

Тоже столкнулся с такой проблемой,постоянно вылетает при прохождении компании либо при входе в игру,с чем это может быть связано?


Mar 5, 2019, 22:3603/05/19
Mar 5, 2019, 22:36(edited)
4
Try changing the characters you're fighting with. Karam with toxic set was the issue for me. There's a bug there and they're working on it.