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Live Arena Matchmaking Broken – Stopping All Spending

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Nov 6, 2026, 08:406 days
04/06/23
2

Live Arena Matchmaking Broken – Stopping All Spending

To the Raid: Shadow Legends Team,

I am writing this out of complete and utter frustration. I have spent years working on my account, meticulously building out my Arena characters, grinding dungeons for top-tier gear, and spending my hard-earned money to support this game. I genuinely love PvP. But the current state of Live Arena matchmaking has completely broken my spirit, and I am officially stopping all spending on this game and considering quitting entirely.

While your game design manages to balance whales and free-to-play players decently in PvE and Classic Arena, Live Arena is an absolute shark tank that ignores player investment.

Here is exactly why the current system is unacceptable:


💔 The Heartbreaking Gear & Time Disparity

  • Years of Grinding Wasted: I have dedicated years to min-maxing my champions, carefully constructing speed tuning, and farming sets like Stoneskin to make my slow nukers viable.
  • Paywalls Over Progression: Instead of being rewarded for my long-term dedication, the matchmaking system completely invalidates my progress by throwing me into a completely different weight class.


🛑 Constantly Forced to Fight Unwinnable Matches

  • The 20,000-Point Wall: I am repeatedly forced to fight against top-tier Platinum whales rated at 20,000+ points.
  • Zero Chance to Compete: Their power levels, empowered champions, and god-tier gear speeds completely lock me out. No matter how strategically I draft, I am physically gatekept from winning.


📉 A Broken 3-and-20 Win Rate

  • An Absurd Win Ratio: I just went through 20 tokens and only managed to win 3 out of 20 battles.
  • Used as Point Filler: It feels like the system is deliberately using mid-tier players as punching bags and point filler for ultra-whales just so they can farm quick wins, completely preventing normal players from advancing.


🏆 Every Player Deserves a Fair Shot

  • Time Investment Matters: A live arena season should be a reflection of skill, strategy, and the time an individual invests into playing it.
  • Fair Matchmaking is Essential: Everyone who spends time and money on this game deserves a fair shot at competing against their actual peers, not being fed to the top 1% of the server.

You are actively driving away dedicated players who love the core mechanics of your game. Until Live Arena matchmaking is fundamentally reworked to lock players into tight, fair, tier-appropriate brackets, my wallet is completely closed.

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Comments
Nov 7, 2026, 19:155 days
07/16/24
30

Live Arena will never be fair, as eveything is predicated on RNG: you have no control over what champs the summon portal gives you, how gear substats are rolled, what type or quality of gear is droppped from dungeons and clan bosses or which relics appear from crafting. Even the forge is a hive of RNG.

Zero skill involved.

It's best to stay away from LA if you know you don't have the gear to compete. As a f2p, I only do it for the advanced quests (gotta get that one miserly leggo book per month lol), but even this feels likes a massive chore.

After a 3 loss streak this was my 'gimme fight' against the bot. This level of opposition is normal now, geared with relics and full mercurial or stone skin, like this team was. Obviously I lost this, the sympathy fight, AFTER already losing is just sad to see and makes me want to skip advanced quests all together.

i


ShortOnSkillzModerator
Nov 7, 2026, 21:075 days
06/24/19
5211

What are you using for champs?  I can comfortably get to 1320 every season on my F2P, with mostly free champs. 

Nov 10, 2026, 05:462 days
05/05/24
332

I find it interesting the comments on advanced quests.  I have Quintus, I'm chugging for Marius, I'm only at 4k+ pts.  I personally do not like LA, so I only do 1 fight per night unless something is up on Marius quest.  Once I have horsey, I will go back to one a night.  With your pts of 13k+, I'd suspect that's partly why you're seeing mercy fights like that.  I get winnable mercy fights and several winnable fights after that by tanking the final three matches each night after getting to 5 wins to set the next night up.  My acct's not anywhere near yours, and I do honestly believe that the matchmaking differs based on your overall pts.  It's been part of why I don't spend much time in LA.

Nov 10, 2026, 14:192 days
07/16/24
30

I see there's still a misconception of how matchmaking works. It's got nothing to with points, simply who is available at the time, in your current tier.

Player power also nothing to do with it. That simply shows how strong your army/roster of champs is by totaling up their power - which you can see while gearing champs. You can test this by removing gear and watching not only your champ's power drop but also the number under your name in the bastion (top left).

i

I'm in gold 4 in LA. I fight against platinum dropouts and those that aren't yet strong enough to get into platinum, so my competition is already strong. However, the bot battles were winnable once. Lately, not so much; now they are impossible.

i

The 13K is just how many win points I've accumulated over the 2 years I've playing, you get more the higher tier you're in. It's not an indication of how strong you are or your arena team is.

The only reason I engage with this horse ca-ca is because of the free energy - which I only go for during fusions - and the advanced quests that eventually lead to a leggo book. These are a must-do for us F2Ps.

Nov 10, 2026, 17:212 days
Nov 10, 2026, 23:30(edited)
01/31/20
2948

You have a couple of misconceptions yourself:

  1. During a LA Season, your LA Season Points are the main driver of match-making. There are many who believe there are additional components to the match-making (such as win-rate recency; a match-making algorithm that pushes toward 50/50...), but the only known factor is LA Season Pts.
  2. There is no Platinum Tier for Live Arena. Just G4, which spans from 4800 points all the way up to Crypto (341,785 right now), and you can match all the way up to the top, which has happened to me more than once.  
ShortOnSkillzModerator
Nov 10, 2026, 22:502 days
06/24/19
5211
WileyMan

You have a couple of misconceptions yourself:

  1. During a LA Season, your LA Season Points are the main driver of match-making. There are many who believe there are additional components to the match-making (such as win-rate recency; a match-making algorithm that pushes toward 50/50...), but the only known factor is LA Season Pts.
  2. There is no Platinum Tier for Live Arena. Just G4, which spans from 4800 points all the way up to Crypto (341,785 right now), and you can match all the way up to the top, which has happened to me more than once.  

Been a minute since I've been paired with him.  Surely im overdue.