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What to do when Locked out of your account in Raid

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Sep 27, 2026, 08:1009/27/26
10/08/17
1366

What to do when Locked out of your account in Raid

So just over 4 days ago my old gaming PC died. I then ordered a new on from Amazon and it was delivered yesterday.

I began the process of installing my list of favorite games but  Raid Shadow Legends has been a issue for me

When I try to log into Palarium Play with my account  Gmail it says it will send me a code to that email to use to verify its me.  They never send a code in any folders like spam/junk etc.

Oddly enough I had to do the same verify code to log in to these forums  and the code was sent absolutely fine which I used

I am in talks with support but its deeply concerning and stressful when you have  an account  like mine in Raid and no way to get into it.

I had thought maybe it been  hacked or compromised for a second  which was  not allowing me to get in. But immediately dismissed that when I got my wife who is in my clan to check my activity from members list.  There is NO activity since  my PC died and I was  without.

I do hope   all this gets  worked out  :/

PG

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6
Comments
Sep 27, 2026, 08:3309/27/26
12/16/21
2746

Sadly I don't think there's anything that can be done from the forum, though you certainly have our sympathy and commiserations.

Hopefully support gets you sorted out and back into play quickly

Sep 27, 2026, 08:3909/27/26
10/08/17
1366

well  just  now after  getting  a code  sent  for  log in to these  forums  from  Plarium  I  thought to myself.....Hmmmmmmm.  maybe  another  attempt  from  Plarium Play  and  maybe they will send code there too

PRESTO!  it worked  and  I  got the verify code  for my account to  Raid.  

Special mention to  Makram  from  Plarium Support  for  all  they were  doing to help

I  got to say  I have used  Plarium support  a handful of times  over the years  and the  only  other  videogame I ever  played  that  had the level of  support for players  as  Raid  does  was  Archage  (MMO)

ThankYou  Plarium  :)  (happy dance time)

Sep 27, 2026, 08:4109/27/26
08/31/23
6
PriestGuardian

well  just  now after  getting  a code  sent  for  log in to these  forums  from  Plarium  I  thought to myself.....Hmmmmmmm.  maybe  another  attempt  from  Plarium Play  and  maybe they will send code there too

PRESTO!  it worked  and  I  got the verify code  for my account to  Raid.  

Special mention to  Makram  from  Plarium Support  for  all  they were  doing to help

I  got to say  I have used  Plarium support  a handful of times  over the years  and the  only  other  videogame I ever  played  that  had the level of  support for players  as  Raid  does  was  Archage  (MMO)

ThankYou  Plarium  :)  (happy dance time)

I was about to comment to give it another shot, I had a similar issue logging in to a 2FA account recently and it just took a few attempts for some reason. Either way, glad you could make it back into your account!

ShortOnSkillzModerator
Sep 27, 2026, 18:5809/27/26
06/24/19
5086
PriestGuardian

well  just  now after  getting  a code  sent  for  log in to these  forums  from  Plarium  I  thought to myself.....Hmmmmmmm.  maybe  another  attempt  from  Plarium Play  and  maybe they will send code there too

PRESTO!  it worked  and  I  got the verify code  for my account to  Raid.  

Special mention to  Makram  from  Plarium Support  for  all  they were  doing to help

I  got to say  I have used  Plarium support  a handful of times  over the years  and the  only  other  videogame I ever  played  that  had the level of  support for players  as  Raid  does  was  Archage  (MMO)

ThankYou  Plarium  :)  (happy dance time)

Glad ypu got back in PG. 

Sep 30, 2026, 12:2509/30/26
03/31/21
1

Я вот не могу понять. 🤔 у меня нет доступа к почте. Но есть аунтифкатор и резервные коды а в игру зайти не могу. Мож кто подскажет что делать

Sep 30, 2026, 20:5709/30/26
10/08/17
1366
gruzovik.gaming

Я вот не могу понять. 🤔 у меня нет доступа к почте. Но есть аунтифкатор и резервные коды а в игру зайти не могу. Мож кто подскажет что делать

I can't figure this out. 🤔 I don't have access to my email. I have an authenticator and backup codes, but I can't log into the game. Can anyone tell me what to do? 


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