I'm sorry for the trouble. To address your issue, please reach out to our Support team at [email protected] or use the in-game Settings > Support feature.

Try restarting the app and checking the in-game store again, as purchases sometimes take a few minutes to appear. If the gems still don’t show, contact the game’s support through the app’s Help or Support section and include your purchase receipt so they can restore the purchase. 

Really enjoyed reading this!  I’ve never tried these kinds of online games before — for beginners, is it mainly about having fun safely or are there other perks too? 

Try restarting the app and checking the in-game store again, as purchases may take a few minutes to appear. If the gems still don’t show up, reach out to the game’s support team through the Help or Support section and provide your purchase receipt so they can assist in restoring your purchase.

The bots are getting really frustrating lately. The AI feels way too overpowered. They ignore other bots just to target you, and their aim is insanely accurate, even from angles that don’t seem possible. On top of that, your own bots sometimes block your movement when you’re trying to escape, which makes it even worse. It just doesn’t feel fun anymore, it feels unfair. I’m not a new player, so this clearly isn’t a skill issue. This is something that really needs balancing. 

If the gems still haven’t appeared after reinstalling, it’s usually best to contact support directly with:

• your purchase receipt or transaction ID
• device type
• game version
• time of purchase

In many mobile games , delayed purchases can happen because of sync issues between the app and the payment provider. Sometimes logging out and back into the same account also refreshes missing items.

Hopefully support can restore the gems quickly once they verify the transaction. 

game screen Hi agahsha8,

I'm sorry to hear your gem purchase didn't show up! Since you've already tried reinstalling and the 450 gems are still missing, your best bet is to contact the Merge Gardens support team directly so they can verify your transaction.

How to reach them:

• In-Game: Tap the Settings (gear icon) on your game screen, then look for the 'Support' or 'Help' button. This is usually the fastest way as it sends your game ID along with the ticket.
• Via Email: You can typically reach them at [email protected].

Pro-tip: Make sure to have a screenshot of your receipt from the App Store or Google Play Store ready to show them. It makes the process much faster!

Hope you get your gems back soon.

Super frustrated that the new update caused my game to go into perpetual sync mode.  It happened right after 2 purchases too.  I couldn't play all weekend and I lost out on items, credits, and the magnet.

good game 

Ramesh 

Sorry to hear that. If the payment was successful but the gems haven't been credited, I'd recommend contacting the game's support team with your receipt or transaction ID. They can usually restore missing purchases. You can also check this Gaming Guides resource for  general mobile gaming tips and updates. 

If the payment went through but the gems never appeared, it sounds more like a transaction sync issue than something reinstalling the app can fix.

I'd recommend submitting a ticket through the game's support page    and including your Player ID, purchase receipt, order number, and the approximate time of the transaction. That usually gives the support team everything they need to verify the purchase and restore the missing gems if the payment was processed successfully.

I'd also avoid purchasing the gems again until you receive a response, since duplicate transactions can make the issue more complicated. Hopefully they can review your account and get everything sorted out quickly.