I'm sorry for the trouble. To address your issue, please reach out to our Support team at [email protected] or use the in-game Settings > Support feature.

Try restarting the app and checking the in-game store again, as purchases sometimes take a few minutes to appear. If the gems still don’t show, contact the game’s support through the app’s Help or Support section and include your purchase receipt so they can restore the purchase. 

Really enjoyed reading this!  I’ve never tried these kinds of online games before — for beginners, is it mainly about having fun safely or are there other perks too? 

Try restarting the app and checking the in-game store again, as purchases may take a few minutes to appear. If the gems still don’t show up, reach out to the game’s support team through the Help or Support section and provide your purchase receipt so they can assist in restoring your purchase.