Here is a screenshot of my post where I've highlighted a few key points I made

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And here is a screenshot of the response where I highlight the spots that address the same key points highlighted in the post

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Notice how much is highlighted? It's none. Because Drew didn't actually address any of my key concerns. Drew I can tell you somebody who definitely should be fired and it's whoever told you to respond to me with this. Same generic response about the matchmaking. Same generic questions unanswered. Same advice that has already been determined to be unhelpful, laying it all on us to solve our own matchmaking problems when they're the ones that are supposed to be responsible to solve it. Not telling me more about content coming to gear hub than I already know. Not apologizing for lying about gear hub releases to begin with. Failure to acknowledge what I thought about how you communicate with the players overall.

Did you guys seriously think you could win me over with flattery. "Thank you for taking the time to write such a detailed post and for doing it in a way that shares your concerns rather than pushing players to quit. Feedback like this is genuinely valuable to us." Why don't you freaking save it if you're not going to give me a better response? This was also feedback about your communication. I would think if you genuinely valued it YOU WOULD MAYBE LISTEN A LITTLE BIT! "Thanks again for sharing your perspective. It's clear you care about the game, and that matters to us." I genuinely do not care in the slightest about mech arena anymore. This message wasn't for you it was for the players. Because you're not going to listen. Your response is evidence of that. IF ANYTHING I SAID MATTERED TO YOU THEN YOU WOULD HAVE GIVEN A RESPONSE THAT WASN'T THE VERY KIND OF RESPONSE I COMPLAINED ABOUT! No I wrote my post because I care about the players and wanted to give them something to think about. Now they can also think about your response.

One more thing "we know that trust is built through actions rather than words". No trust is built through COMMUNICATION, HONESTY, TRANSPARENCY AND ACCOUNTABILITY! ALL OF WHICH YOU HAVE DEMONSTRATED THE OPPOSITE OF!