All Categories

REGARDING MECH ARENA FORUM STAFF

Search
Jul 15, 2026, 06:3607/15/26
04/07/23
175

REGARDING MECH ARENA FORUM STAFF

I'd like to know more about the Moderators, CMs and othe Plarium staff (if any) in the Mech Arena English Forum page and also review at them in a very honest and constructive way

I want to know the exact number of staff in this page. I think there is one moderator (night fury) and three Community Managers (CrystalDrew, Velocity, and Floo). If there's only one moderator to respond to countless number of posts and comments, how's that supposed to be nice? I clearly understand the struggles of our only moderator, night fury, because he is only a normal player who has the ability to contact the devs and other invisible Mech Arena Staff to report our issues (I think he forwards our posts to the Dev Team so they can resolve our problems). So, we need at least 4-5 community moderators (including night fury) so that all posts and comments from players receive enough attention and be forwarded to the Dev Team much effectively.

I also want the Community Managers (CrystalDrew, Velocity and Floo) to be more Active towards bigger topics (like matchmaking issues, bot disparities, player suggestions like new mech/weapon ideas, clan rewards, battle replay, etc...) because I find night fury's responses to be empty and hollow when he is made to speak on such topics (because as a player like me, he might not have a clear/vaild explanation to these problems.) As Community Managers (whom, I believe, will have more experience and troubleshooting capabilities than a Community Moderator) should come and actively engage in conversations with players. If you people come, players like us are glad to contact you and tell our problems instead of commenting at relatable posts with offensive language (I see many players do that and I know it wouldn't help them at all). 

I AM ALWAYS READY TO ENGAGE WITH SOMEONE WHO HAS THE CAPABILITY TO ACUALLY "SOLVE" A PROBLEM than to report my problems to someone who can just "pass things on" and wait for years to see no change and get disappointed (It's just a waste of time to report problems to someone who is just like me, who cannot guarantee a change in the game's experience). Also I want the Forum Staff (especially the Community Managers) to comment in our posts about the progress the Devs had made in solving our problem and an estimated time within which the Devs wuld fix the issue; not just with hollow words like "we're working on it and it takes time." But instead they should say things in a more professional way like "We have completed 60% of the problem analysis and it will take about 3-4 months to resolve your issue completely, thanks for your patience :)" 

-ThunderTechno0615

Views
10
Comments
12
Comments
Jul 15, 2026, 07:3907/15/26
01/23/26
331

good suggestion, at least about a professional way, because right now its like my General Manager at my previous job :) lot of empty promises, year later nothing got done. New year, new great speach, nothing changed. 

There must be a dedicated forum where every issue is noted and posted on by developers how the progress is going in a professional way, like a changelog for updated software.

We can dream. 

Jul 15, 2026, 07:5207/15/26
Jul 15, 2026, 07:58(edited)
01/30/24
526

You've got the right issue to solve (of not having visibility on the problems and suggestions we raise), but doing it on a platform like this forum is not the right solution.. the platform itself is not designed for such a thing. Just look at how many threads there are right now on any hot topic like matchmaking.

The right solution is for Plarium to start a bugs/issues tracker system, using any available platform today. Such platforms allow:

a. Registered users to log bugs or request features.

b. Voting on logged cases by users.

c. Allow anyone from the actual Plarium teams to respond (per their capacity/role) to topics in an anonymous way (should they choose to be anonymous).

Plus of course we'd get all the regular benefits of a bug tracking system, including marking duplicates so that conversations are concentrated.

(Update: Papa wrote something similar while I was typing.)

Jul 15, 2026, 07:5707/15/26
01/30/24
526

Come to think of it, they do have a suggestions / voting mechanism in discord, but a) it needs you to reveal your phone number to discord, without which the MA server doesn't allow to post messages, and b) it is one way.. probably worse than the forum. You get suggestions and votes, but I don't recall ever seeing responses from Plarium on those suggestions.

Jul 15, 2026, 08:1107/15/26
01/23/26
331

Discord is a nonesense to me sorry for honesty.. i assume next thing they suggest it somewhere on github.. idk. but Discord reminds me some mIRC days.. i was just owerwhelmed by it without understanding where to even start on discord.. maybe if i was  back in 2000s i would like it.. but as im like 40+ years old now i prefer somethong more structured and less flashy..

Jul 15, 2026, 09:1007/15/26
04/07/23
175
Papa

Discord is a nonesense to me sorry for honesty.. i assume next thing they suggest it somewhere on github.. idk. but Discord reminds me some mIRC days.. i was just owerwhelmed by it without understanding where to even start on discord.. maybe if i was  back in 2000s i would like it.. but as im like 40+ years old now i prefer somethong more structured and less flashy..

I tried using Discord and also got the same "where-to-start-from" vibes. However I was able to search for the Mech Arena Server and look for any important updates they might post there, and it's much better than in here. But still Discord is too difficult to navigate and use (I never used such kind of apps, and age does not make any difference in app-experience I think)

Jul 15, 2026, 09:1707/15/26
04/07/23
175
tar

You've got the right issue to solve (of not having visibility on the problems and suggestions we raise), but doing it on a platform like this forum is not the right solution.. the platform itself is not designed for such a thing. Just look at how many threads there are right now on any hot topic like matchmaking.

The right solution is for Plarium to start a bugs/issues tracker system, using any available platform today. Such platforms allow:

a. Registered users to log bugs or request features.

b. Voting on logged cases by users.

c. Allow anyone from the actual Plarium teams to respond (per their capacity/role) to topics in an anonymous way (should they choose to be anonymous).

Plus of course we'd get all the regular benefits of a bug tracking system, including marking duplicates so that conversations are concentrated.

(Update: Papa wrote something similar while I was typing.)

This statement is exactly the best solution for the problems listed. Thank you for noting the flaws in my OP and providing a solution. tar, you are really amazing!  

Jul 15, 2026, 13:4207/15/26
10/03/24
61

It would be nice if the moderators actually would help in fixing these issues with the game. Unfortunately it seems like it just empty words of either they noted the problem or they are working on the solutions it just takes time. After many years of people constantly complaining of the same problems with no solutions in sight, it seems as though there will be no solution.  People have offered help and yet it still goes ignored. I have come up with the conclusion that this game will never be fixed. Any changes they do make it seems to be for the worse. 

To me the solution on fixing the game is for people to stop playing.  I started a thread on this very topic and surprisingly it got deleted.  Hmmmm they most not like that idea. I just want something done to where they take us seriously and actually make changes to better this game. I am tired of being ignored 

Jul 15, 2026, 14:1807/15/26
04/07/23
175
Big Daddy

It would be nice if the moderators actually would help in fixing these issues with the game. Unfortunately it seems like it just empty words of either they noted the problem or they are working on the solutions it just takes time. After many years of people constantly complaining of the same problems with no solutions in sight, it seems as though there will be no solution.  People have offered help and yet it still goes ignored. I have come up with the conclusion that this game will never be fixed. Any changes they do make it seems to be for the worse. 

To me the solution on fixing the game is for people to stop playing.  I started a thread on this very topic and surprisingly it got deleted.  Hmmmm they most not like that idea. I just want something done to where they take us seriously and actually make changes to better this game. I am tired of being ignored 

Actually moderators are also normal players lke us, they are not Mech Arena staff so they cannot do anything much on the solving part. The name "moderator" in itself makes sense as they are persons who regulate Forum activity. (like chats and comments) I also clearly stated the limitations of being a Community Moderator in the OP. They cannot fix anything but instead they regulate Forum activity, respond to comments and that's all a Mod can do AFAIK. It's in the hands of Devs. Actually CMs have much better problem-fixing capabilities I guess.

Your topic violated the forum rules and the mods/CMs have the right to delete ur post if u violate rules. Make this a Hot-Topic so the real "Problem solvers" might come and respond here. Thanks!


CrystalDrewCommunity Manager
Jul 15, 2026, 14:4807/15/26
02/10/23
3238

Hi! Thanks for taking the time to share such detailed feedback.

We appreciate your suggestions and understand why you'd like more direct interaction and more detailed progress updates on the topics that matter most to the community.

While we can't comment on our internal staffing or provide development progress in the level of detail you described, feedback from all of our official platforms, including the Forum, is collected and shared with the team.

If you're looking for more active discussions and more frequent interaction with the community team, we'd also recommend joining our Discord or following our Facebook, Instagram, X, and YouTube channels, where the community is generally more active, and updates are shared regularly.

Thanks again for your thoughtful feedback! We truly appreciate your passion for Mech Arena and your willingness to help improve the community experience 👍

CrystalDrewCommunity Manager
Jul 15, 2026, 14:5007/15/26
02/10/23
3238
Big Daddy

It would be nice if the moderators actually would help in fixing these issues with the game. Unfortunately it seems like it just empty words of either they noted the problem or they are working on the solutions it just takes time. After many years of people constantly complaining of the same problems with no solutions in sight, it seems as though there will be no solution.  People have offered help and yet it still goes ignored. I have come up with the conclusion that this game will never be fixed. Any changes they do make it seems to be for the worse. 

To me the solution on fixing the game is for people to stop playing.  I started a thread on this very topic and surprisingly it got deleted.  Hmmmm they most not like that idea. I just want something done to where they take us seriously and actually make changes to better this game. I am tired of being ignored 

Hi! While Moderators and Community Managers regularly collect and forward player feedback, they aren't the ones who make development decisions or implement changes themselves. We know that simply hearing "we've passed it on" can become discouraging when you'd like to see visible results.

Please know that community feedback is shared continuously with the development team, and every suggestion or concern helps us better understand what matters most to players. We genuinely appreciate everyone who takes the time to provide constructive feedback, even when it's critical.

Jul 15, 2026, 15:1307/15/26
01/30/24
526
ThunderTechno0615

This statement is exactly the best solution for the problems listed. Thank you for noting the flaws in my OP and providing a solution. tar, you are really amazing!  

Aw man this made my day. Thank you, kind stranger!

Jul 15, 2026, 17:3207/15/26
04/07/23
175
CrystalDrew

Hi! Thanks for taking the time to share such detailed feedback.

We appreciate your suggestions and understand why you'd like more direct interaction and more detailed progress updates on the topics that matter most to the community.

While we can't comment on our internal staffing or provide development progress in the level of detail you described, feedback from all of our official platforms, including the Forum, is collected and shared with the team.

If you're looking for more active discussions and more frequent interaction with the community team, we'd also recommend joining our Discord or following our Facebook, Instagram, X, and YouTube channels, where the community is generally more active, and updates are shared regularly.

Thanks again for your thoughtful feedback! We truly appreciate your passion for Mech Arena and your willingness to help improve the community experience 👍

I have created a new Discord account to actively discuss the real experience of a Mech Arena player. But I don't know where to post my comments. Could you please guide where and how I should post constructive comments like the ones I'm posting rn? It'd be much helpful for me if you sent the link to the particular comment page where I can post my suggestions which would be looked on by the people for whom I intend to send the message.


"While we can't comment on our internal staffing or provide development progress in the level of detail you described"

Coming to this particular statement, The long message I posted here was to know how does your Forum work in practice and how does every single message of player gets treated?? We post threads and the Forum gets flooded with very valid and honest reviews (to the point some guys here use extremely foul language to express the level of frustration the game gives) and all you say is that you "cannot" do the things we actually need and been asking for years. 

I see the same persons (night fury or you) who comment that you guys appreciate our reviews and had forwarded the issue to the Dev Team. I'm posting this comment because a moderator or CM promises us that some problem will be fixed soon, but the results never show up and in the end, players don't trust the game community. Your comments never make us feel "heard" because we can't see any results/improvement in the game.

I have this question which I want you to answer: If a Moderator or CM forwards a query to the Dev Team (as you post in the comments) and still the problem persists, whom should I ask regarding the delay in fixing a problem? (according to my POV: there's no one from the Mech Arena staff who'd take responsibility for the problems in the game) I know that the Dev Team needs due time to fix the issues we highlight, I am asking you how long, "the time" the Devs need to fix something? And you say: "We can't provide information on that." Highly disappointed with ur reply tbh...