Hi!

Thanks so much for sharing your thoughts. I understand your frustration, but I want you to know that we’re listening and passing player feedback to our developers. Not everything can be added to the game right away, but each input matters.

Changes to the game are based on many factors and are always carefully considered. Matchmaking is a tricky one, and we know it’s important. As I’ve mentioned before, it’s not something that can be fixed instantly, but we’re gradually making improvements, and I hope you’ll start noticing them in the game soon.

And for support tickets, you can always reopen yours if needed. Sometimes tickets close automatically, or the team may have already provided an answer.

If anything else is bothering you, just let me know. I’m here and happy to help! 

Thanks for your response, Vel. In case you hadn't realized, I asked questions about transparency. Is that too hard to answer?

I suppose I forgot to mention the tickets were closed without a response. I still had unanswered question. These were not tickets closing automatically as far as I'm aware. See as far as I'm aware, tickets close automatically after period with no activity. I submitted these tickets and the next day they were closed with no response when as I previously stated I still had unanswered questions.

This is an issue of transarency. So could you please re-read and answer my questions about transparency?

And how come this is only one of two threads that have been answered in the past week?

I may have forgot to tag you. Response above

Velocity

Replies from support got a lot faster but I still have q for you