Please no explicit language. It's a last warning.

We don't use any AI for Support tickets. It may take the team some time to get back to you due to their workload.

Could you share what you are reporting? I may be able to help you resolve the issues.

No. They are responding, except for when I call them out for their responses sounding generic amd AI ge and missing the point of what I say.

The stupid bots (not support staff just AI but to distinguish from generative AI) do things impossible for a human. Cheetah AI spit out all their mines in an instant the moment you enter their vision. So say you finish them from around a corner with a dash mech. If you end up kill them from the front this can guarantee a double KO. This is an interaction that never happens between two humans. If humans could do that, we would call that cheating.

They also can shoot lock on weapons at you without needing to lock on.

This was an issue before. I thought we'd been through it already bots cannot have these unhuman interactions. It's UNFAIR

I'm sure it's like any other support online. I had a couple friends that worked for Apple support in live chat. It was remote work, so they worked from home. They had a copy and paste file for the most common responses they needed to make to help them save time during their hours since they had to take a certain amount of chats an hour.

So then they're not even bothering to really read or understand my feedback anyways. Great. If that's the case might as well be AI. Freaking useless

The amount of pop ups I have to close just to get to playing is beginning to creeping up again. This is stupidity annoying. Why is it still a thing? Get rid of the freaking popups. Don't try and argue with me on this. We already had this discussiom. Get rid of the stupid freaking popups this is making me angry

Make sure that ALL of your feedback has been considered.

I think it's you all that's supposed to make sure of that. I can't tell if you have BECAUSE EVERY RESPONSE TO MY SUPPORT TICKETS MISSES THE POINT OF WHAT I'M SAYING

I know by your responses you understand what I'm saying for the most part, but you're just one person. If we all started submitting all our feedback here what does that mean for your workload? Well I end up talking about it here anyways I guess. And the results as I would expect and as you've said sometimes you don't get to every post.

I have no way of knowing if support are actually reading what I say at the moment because the responses don't match the complaints. Are they or are they not having to meet a quota

You are missing a point a bit. The Support team is a team of specialists who primarily deal with technical issues. They are either fixing problems themselves or passing them to the responsible colleagues. Yes, they collect the feedback as well, but it's not their primary goal. Their flow prioritizes hot topics first, such as critical bugs and major complaints. The Support team meant to SUPPORT players, meaning to help them with their issues.

We, the Community Management Team, work more comprehensively with the feedback. Our team collects, analyzes, and processes feedback, then delivers it to all colleagues working on the project. I'm not the only Mech Arena Community Manager, but among the others, I'm primarily the one hanging out on the Forum. Thus, we can cover literally all the feedback we receive.

Yeah no, I sent a ticket asking to talk about matchmaking. I didn't even mention what I wanted to complain about in regards to matchmaking. But they responded with some BS like they knew what I was going to complain about. I told them don't do that and they again responded like they knew what I was going to say.

ONLY when trying to use AI have I seen such a poor ability to follow instructions and continue to do something you explicitly told it not to do.

Support responses are AI

I just want to know WHY there are NO GUARD RAILS to prevent mismatches like this. Where one player has a MECH whose power rating alone is FIFTY PERCENT HIGHER THAN MY BEST BUILD BEFORE EVEN EQUIPPING ANY WEAPONS

Like in this thread here https://forum.plarium.com/mech-arena/702_game-discussion/1755497_lots-of-matchmaking-problems-can-be-better-understood-through-power-ratings/

We don't use any AI for the replies; all of them are sent by the Support agents. They can use some patterns, though, especially if they constantly receive similar messages.

No you don't get it. It's not just the patterns. They repeated the same action I warned them against. And if they aren't responding with AI then why don't they tell me that?

It's because they're responding with AI. I know they're responding with AI. You don't have to lie to me about this.

If it's not AI then the support team has to change its practices because I can't tell I'm talking to people. It doesn't matter that they have generic responses already curated. The already curated responses just have to match my complaint well enough for me to tell someone took the time to read and understand the nature of my complaint, WHICH THEY DON'T

I just want to know WHY there are NO GUARD RAILS to prevent mismatches like this. Where one player has a MECH whose power rating alone is FIFTY PERCENT HIGHER THAN MY BEST BUILD BEFORE EVEN EQUIPPING ANY WEAPONS

Like in this thread here https://forum.plarium.com/mech-arena/702_game-discussion/1755497_lots-of-matchmaking-problems-can-be-better-understood-through-power-ratings/