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Not getting promo rewards?

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Nov 8, 2025, 12:3611/08/25
12/19/23
108

Not getting promo rewards?

I redeemed the BACKTRACK promo code and didn't get the redeemer? Can somebody explain?

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4
Comments
CrystalDrewCommunity Manager
Nov 10, 2025, 15:0411/10/25
02/10/23
2944

Hello! If you have already acquired Redeemer, it won't be added to your account as it's already in your Hangar. Otherwise, contact our Support agents via this link: https://plrm.me/arena_support or email them at: [email protected]. They will help you!

Nov 10, 2025, 23:3311/10/25
12/19/23
108
CrystalDrew

Hello! If you have already acquired Redeemer, it won't be added to your account as it's already in your Hangar. Otherwise, contact our Support agents via this link: https://plrm.me/arena_support or email them at: [email protected]. They will help you!

The thing is, last time we had a slingshot promo code, which gives slingshot. I already had the mech, and they gave me what the mech would be refunded for. 

Why not redeemer?

CrystalDrewCommunity Manager
Nov 12, 2025, 12:5911/12/25
Nov 12, 2025, 12:59(edited)
02/10/23
2944

This time, the Code doesn't bring compensation for the already owned Content.

Nov 13, 2025, 07:3911/13/25
12/19/23
108
CrystalDrew

This time, the Code doesn't bring compensation for the already owned Content.

Why shouldn't it? Everything g always compensates for the content that's already owned. Battle pass, skins, shop deals. Log in rewards. Why not promo codes?