Mar 3, 2024, 15:5803/03/24

If what you're saying is true then this will be a matter to deal with the bank. You could try contacting Plarium support here: https://plarium.com/en/support/
There is no phone number or live chat.
Good luck.
Unauthorized charges should be reported to the bank and the service provider promptly. For public transport needs, hafilat recharge can help users manage their travel card balance.