
Hello , Greetings. If you are located in Russia or Belarus, the company has ceased its cooperation with these countries, including responding to its services.
Did you tried to uninstall and install again the application plarium play ? did you tried to connect with a different internet point ? or a VPN ?
I advice to take a look at this article about Loading issues ,and to perform the loading troubleshooting steps
https://social-support.plarium.com/hc/en-us/categories/7602939511964-Loading-Technical
If the issue still persist after you tried everything indicated there , than i advice to contact the support :
I wish you a great day !
Hello all , as i said in another thread i reported to the team the case of those players with loading issue . . .
Here is the answer :
- the situation is as it was the previous time - it's not on our side, there is a problem with the specific region game connection . you can contact your internet providers , ask why you can not have the connection with the application for game !
I am sorry for you , and i am sorry because i can not help you ! Remind that the company doesn't provide service to players from russia and belarus .
I hope that your region connecion will return to works fine soon !
I wish you a good day !