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22 окт. 2025, 06:236 дней
14.09.24
3

The game won't load

Hello! I've been unable to log into the game for two days now. It loads to 99% and then freezes. 

I contacted support, but they have taken no action or responded. 

i


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16
Comments
7
Comments
MicAdmin
22 окт. 2025, 07:326 дней
22.02.19
1613

Hello 

I advice to take a look at this article about Loading issues ,and to perform the loading troubleshooting steps  


https://social-support.plarium.com/hc/en-us/categories/7602939511964-Loading-Technical


If the issue still persist after you tried everything indicated there , than i advice to contact the support  :


https://social-support.plarium.com/hc/en-us/requests/new?fbclid=IwAR3BQvJCine1yBvcEA36YRyEptBiql9BrsUsBZlB-J0g0Sy6cZeuI4RIYgM



I wish you  a great day !

23 окт. 2025, 05:355 дней
14.09.24
3

Hi! I still can't log into the game. It loads at 99% and then freezes. I've tried everything: clearing the cache, resetting my account, but nothing helps. I've contacted support every day, but to no avail! It's like everyone's on vacation. What should I do? I'm the leader of the "CALIPHATE" alliance, there are 80 people on my team, and I can't log into the game.

MicAdmin
23 окт. 2025, 07:385 дней
22.02.19
1613
Тимур Ш

Hi! I still can't log into the game. It loads at 99% and then freezes. I've tried everything: clearing the cache, resetting my account, but nothing helps. I've contacted support every day, but to no avail! It's like everyone's on vacation. What should I do? I'm the leader of the "CALIPHATE" alliance, there are 80 people on my team, and I can't log into the game.

Hello , Greetings. If you are located in Russia or Belarus, the company has ceased its cooperation with these countries, including responding to its services. 

Did you tried to uninstall and install again the application plarium play ?  did you tried to connect with a different internet point ? or a VPN ?

23 окт. 2025, 08:535 дней
20.12.14
18

второй день весь альянс не может зайти в игру. загрузка только до 99 процентов((

MicAdmin
23 окт. 2025, 17:055 дней
22.02.19
1613

Hello Анна ,i am sorry for that , did you tried to uninstall the app and install it again ?

Or did you tried to connect using a VPN ?

24 окт. 2025, 19:394 дня
20.12.14
18

there is no VPN ((

26 окт. 2025, 17:212 дня
08.09.24
8

Dear admins! What kind of attitude is this!!! I haven't been able to log into the game for two weeks now. Tech support is silent and won't resolve the issue. The admins on the forum send me ineffective responses and links to tech support, but they don't respond or help. It's a vicious cycle. What should I do? How can I solve this problem?

What kind of disrespect and unwillingness to help is this??? I am the Dominus of the "CALIPHATE" alliance. Without a leader, the team will cease to exist. After all, I have a certain responsibility to the other players.дмины!