i have this morning the same case of a lucrative offer at 49.99 euros with 100*5000 energy but i don't have this too in my account !!!!

the offer contain 5000*100  2500 *200 1000*500 500*2000 and 100*5000.

Dear Jarl,

Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue: the payment confirmation of the Offer

I think, he means you should send him a screenshot of the purchase history.

i play on the plarium platform, and have never had the option to view a purchase history like with iphone or google play.  all i can do is send a SS of my CC statement

I have just bought Axe of the North but nothing was added to my Account. If I need to go somewhere and activated I don't know where.

Google announced me that it was paid and when I try to buy once again display the message that I already have it.

Please help.

Order number: GPA.3321-5085-4458-90225

Order date: Jan 24, 2019 10:44:43 PM EET

Item Price

$4.99 package (Vikings: War of Clans) (by Plarium LLC) 23,99 RON

Total: 23,99 RON

(Includes VAT of 3,83 RON)

Payment method: 

Visa-xxxx

BoringMe said:

I have just bought Axe of the North but nothing was added to my Account. If I need to go somewhere and activated I don't know where.

Google announced me that it was paid and when I try to buy once again display the message that I already have it.

Please help.

Order number: GPA.3321-5085-4458-90225

Order date: Jan 24, 2019 10:44:43 PM EET

Item Price

$4.99 package (Vikings: War of Clans) (by Plarium LLC) 23,99 RON

Total: 23,99 RON

(Includes VAT of 3,83 RON)

Payment method: 

Visa-xxxx

Hi, BORINGME,

Please tell us your game ID (Menu-->About the game) and send the screenshots of the receipts. The payment receipts should include the following information:

• The date of purchasing the bank offer;
  
• The name of the application in which you purchased the Offer;
  
• The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en
   
2. For iTunes https://support.apple.com/en-gb/HT204088 For getting more detailed information, we recommend you to follow the specified link from your PC.
   
3. For Facebook https://en-gb.facebook.com/help/220279601335568?helpref=uf_permalink
   
4. For Plarium, having received confirmation from your payment system.

You can use sites for creating and posting screenshots and paste the screenshot link in the personal message.

We process each request individually and will start the investigation of your request as soon as we receive the requested information.

Looking forward to your reply and thank you in advance.

Now I've got Some part of the goldbut no resources. It's a real mess.

it was on Google play and every detail you need is in my first message.

After a day I have got some parts of resources. Today I have put the axe on my worrier and I have sent it to year resources but the axe does nothing, the speed of retrieving resources is the same as before +10% instead of 20%as what is written on the properties of the axe.