Did'nt get what I paid for

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Did'nt get what I paid for

Old Timer

May 12, 2017, 21:5005/12/17

04/02/17

Did'nt get what I paid for

Hi, I have raised a ticket for this a week ago and not even had an auto acknowledgement of my ticket. Its not a hard one.

I purchased a package a week ago with the aim of getting my 2nd builder and a 2nd prophet, both for 1 week. These 2 items where not received and who knows what else. I will not be purchasing other packages until this issue is sorted. Its getting boring with 1 of each and I am drifting away with this delay.

Can any moderator / administrator on get a hold of the people who handle these and see whats going on.

Thanks

Comments

Man2Hell

May 13, 2017, 14:5405/13/17

03/21/17

same here, i didnt get all items from the package, or i get different ones

support wants a screenshot

how the hell create a screenshot from it, plarium doesnt even have a hystory of my purchases

thats a big joke

Ivar MarksmanAdmin

May 15, 2017, 07:5705/15/17

01/11/17

4649

Dear Jarls,

Please provide us with the following information here so we can investigate the issue:

1. Specify the date and time of the purchase

2. Provide your user ID and game version. To find this information, please go to the Menu and tap the "About the game" button.

3. Attach screenshot of the issue: the payment confirmation of the Offer

Best regards,

Your Plarium Support Team

Man2Hell

May 16, 2017, 22:1605/16/17

03/21/17

this reply is for me not helpful

Corgy Viking

May 17, 2017, 08:0705/17/17

02/06/17

438

Man2Hell said:

this reply is for me not helpful

So what's the problem? You can't send them screenshot of payment confirmation?

Man2Hell

May 18, 2017, 18:5005/18/17

03/21/17

yeah right, so maybe you can tell me where i find the hystory of my purchases ?

Corgy Viking

May 19, 2017, 07:4405/19/17

02/06/17

438

Man2Hell said:

yeah right, so maybe you can tell me where i find the hystory of my purchases ?

Didn't you get message to your phone or smth like that about purchasing?

Man2Hell

May 19, 2017, 18:1805/19/17

03/21/17

Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.

blazebo

May 19, 2017, 18:4705/19/17

May 19, 2017, 18:48(edited)

04/07/17

1350

Man2Hell said:

Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.

If you paid with paypal you should have a statement of purchase ... if you paid with a credit card you should have some type of statement ... however you paid you should have something that shows your payment ... you should have some type of record FROM THE entity that you paid with ... :p

Man2Hell

May 21, 2017, 18:2805/21/17

May 21, 2017, 18:30(edited)

03/21/17

At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless

blazebo

May 21, 2017, 18:4605/21/17

04/07/17

1350

Man2Hell said:

At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless

That is a bit ridiculous ... you could say why do I have to prove to any store I bought something ... I should just be able to go in and say I bought it and it's not good and so give me a replacement or my money ... BUT ... that is not how it works ... you should have the documentation ... so JUST PROVIDE IT ... sorry ... but I think you are being a bit difficult ... :)

Man2Hell

May 21, 2017, 21:1305/21/17

03/21/17

This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap

Corgy Viking

May 22, 2017, 07:5905/22/17

02/06/17

438

Man2Hell said:

This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap

If you come to the store with the torn thing, but without a receipt, no one is going to help you and give you your money back for this thing. You spent much more time with your aggressive behavior then you needed if you just added that support wanted.

blazebo

May 22, 2017, 11:5305/22/17

04/07/17

1350

Man2Hell said:

This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap

But it is a store ... an internet store ... in non internet stores lots of data is stored also ... if you paid with credit card at a non internet store they would have the information available ... however they would require you to provide the information if you had a problem ... :)

Man2Hell

May 22, 2017, 18:3405/22/17

03/21/17

To you two pseudo-moderators. I do not know what you get paid, but isnt it embarrassing you. You are totally disqualified

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Its getting boring with 1 of each and I am drifting away with this delay.</p><br><p>Can any moderator / administrator on get a hold of the people who handle these and see whats going on.</p><br><p>Thanks</p><br>","createdDate":"1494625800000","folderId":"588","id":"39769","authorId":"1544965","authorRegistered":"1491113042910","authorName":"Old Timer","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29240570.jpeg?v=1536277624"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"4109","commentsCount":"14","likesCount":"1","authorCommentsCount":"4","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/vikings-war-of-clans/588_archive/39769_did-nt-get-what-i-paid-for/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_309789/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>same here, i didnt get all items from the package, or i get different ones</p><p>support wants a screenshot</p><p>how the hell create a screenshot from it, plarium doesnt even have a hystory of my purchases</p>thats a big joke <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1494687285430","editedDate":"0","id":"309789","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"309789","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1385797/","commentUrl":"/en/comment/topic_310070/"},"strings":{"userRole":"Admin","userId":"1385797","contentDraftJs":"","contentHtml":"<p>Dear Jarls,\n</p>\n<p>Please provide us with the following information <a href=\"https://support-portal.plarium.com/ticketcreator/store/vikings-web?platformtype=plarium\" rel=\"nofollow ugc\" target=\"_blank\">here</a> so we can investigate the issue:\n</p><p>1. Specify the date and time of the purchase\n</p><p>2. Provide your user ID and game version. To find this information, please go to the Menu and tap the \"About the game\" button.\n</p><p>3. Attach screenshot of the issue:  the payment confirmation of the Offer</p><br><p>Best regards,\n</p><p>Your Plarium Support Team</p>","userRegistered":"1484123681610","userCommentsCount":"4649","userName":"Ivar Marksman","createdDate":"1494835022310","editedDate":"0","id":"310070","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/admin/vikings_war_of_clans_Ivar_200x200.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"310070","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_310605/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"this reply is for me not helpful <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1494972999423","editedDate":"0","id":"310605","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"310605","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1422427/","commentUrl":"/en/comment/topic_310704/"},"strings":{"userRole":"","userId":"1422427","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote>this reply is for me not helpful <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></blockquote>So what's the problem? You can't send them screenshot of payment confirmation?","userRegistered":"1486381598777","userCommentsCount":"438","userName":"Corgy Viking","createdDate":"1495008469333","editedDate":"0","id":"310704","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"310704","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_312410/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"yeah right, so maybe you can tell me where i find the hystory of my purchases ?","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495133402683","editedDate":"0","id":"312410","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312410","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1422427/","commentUrl":"/en/comment/topic_312556/"},"strings":{"userRole":"","userId":"1422427","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote>yeah right, so maybe you can tell me where i find the hystory of my purchases ?</blockquote>Didn't you get message to your phone or smth like that about purchasing?","userRegistered":"1486381598777","userCommentsCount":"438","userName":"Corgy Viking","createdDate":"1495179897923","editedDate":"0","id":"312556","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312556","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_312857/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.</p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495217910817","editedDate":"0","id":"312857","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312857","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1543256/","commentUrl":"/en/comment/topic_312868/"},"strings":{"userRole":"","userId":"1543256","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote><p>Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.</p></blockquote>If you paid with paypal you should have a statement of purchase ... if you paid with a credit card you should have some type of statement ... however you paid you should have something that shows your payment ... you should have some type of record FROM THE entity that you paid with ... :p<br>","userRegistered":"1491581308747","userCommentsCount":"1350","userName":"blazebo","createdDate":"1495219645780","editedDate":"1495219736000","id":"312868","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"312868","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_315404/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495391304453","editedDate":"1495391459590","id":"315404","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"315404","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1543256/","commentUrl":"/en/comment/topic_315416/"},"strings":{"userRole":"","userId":"1543256","contentDraftJs":"","contentHtml":"<p>Man2Hell said:</p><br><blockquote><p>At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p></blockquote><p>That is a bit ridiculous ... you could say why do I have to prove to any store I bought something ... I should just be able to go in and say I bought it and it's not good and so give me a replacement or my money ... BUT ... that is not how it works ... you should have the documentation ... so JUST PROVIDE IT ... sorry ... but I think you are being a bit difficult ... :)<br></p>","userRegistered":"1491581308747","userCommentsCount":"1350","userName":"blazebo","createdDate":"1495392362360","editedDate":"0","id":"315416","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315416","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_315464/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495401218470","editedDate":"0","id":"315464","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315464","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1422427/","commentUrl":"/en/comment/topic_315570/"},"strings":{"userRole":"","userId":"1422427","contentDraftJs":"","contentHtml":"<p>Man2Hell said:</p><br><blockquote><p>This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p></blockquote><p>If you come to the store with the torn thing, but without a receipt, no one is going to help you and give you your money back for this thing. You spent much more time with your aggressive behavior then you needed if you just added that support wanted. </p>","userRegistered":"1486381598777","userCommentsCount":"438","userName":"Corgy Viking","createdDate":"1495439962737","editedDate":"0","id":"315570","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315570","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1543256/","commentUrl":"/en/comment/topic_315662/"},"strings":{"userRole":"","userId":"1543256","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote><p>This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p></blockquote>But it is a store ... an internet store ... in non internet stores lots of data is stored also ... if you paid with credit card at a non internet store they would have the information available ... however they would require you to provide the information if you had a problem ... :)<br>","userRegistered":"1491581308747","userCommentsCount":"1350","userName":"blazebo","createdDate":"1495454032010","editedDate":"0","id":"315662","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315662","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_315831/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>To you two pseudo-moderators. I do not know what you get paid, but isnt it embarrassing you. You are totally disqualified <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/face.png\" class=\"smiles postImage\"><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/dancing.png\" class=\"smiles postImage\"></p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495478064740","editedDate":"0","id":"315831","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315831","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Did'nt get what I paid for","authorRole":"","contentDraftJs":"","contentHtml":"<p>Hi, I have raised a ticket for this a week ago and not even had an auto acknowledgement of my ticket. Its not a hard one.</p><p>I purchased a package a week ago with the aim of getting my 2nd builder and a 2nd prophet, both for 1 week. These 2 items where not received and who knows what else. I will not be purchasing other packages until this issue is sorted. Its getting boring with 1 of each and I am drifting away with this delay.</p><br><p>Can any moderator / administrator on get a hold of the people who handle these and see whats going on.</p><br><p>Thanks</p><br>","createdDate":"1494625800000","folderId":"588","id":"39769","authorId":"1544965","authorRegistered":"1491113042910","authorName":"Old Timer","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/29240570.jpeg?v=1536277624"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"4109","commentsCount":"14","likesCount":"1","authorCommentsCount":"4","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/vikings-war-of-clans/588_archive/39769_did-nt-get-what-i-paid-for/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_309789/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>same here, i didnt get all items from the package, or i get different ones</p><p>support wants a screenshot</p><p>how the hell create a screenshot from it, plarium doesnt even have a hystory of my purchases</p>thats a big joke <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1494687285430","editedDate":"0","id":"309789","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"309789","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1385797/","commentUrl":"/en/comment/topic_310070/"},"strings":{"userRole":"Admin","userId":"1385797","contentDraftJs":"","contentHtml":"<p>Dear Jarls,\n</p>\n<p>Please provide us with the following information <a href=\"https://support-portal.plarium.com/ticketcreator/store/vikings-web?platformtype=plarium\" rel=\"nofollow ugc\" target=\"_blank\">here</a> so we can investigate the issue:\n</p><p>1. Specify the date and time of the purchase\n</p><p>2. Provide your user ID and game version. To find this information, please go to the Menu and tap the \"About the game\" button.\n</p><p>3. Attach screenshot of the issue:  the payment confirmation of the Offer</p><br><p>Best regards,\n</p><p>Your Plarium Support Team</p>","userRegistered":"1484123681610","userCommentsCount":"4649","userName":"Ivar Marksman","createdDate":"1494835022310","editedDate":"0","id":"310070","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/admin/vikings_war_of_clans_Ivar_200x200.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"310070","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_310605/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"this reply is for me not helpful <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1494972999423","editedDate":"0","id":"310605","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"310605","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1422427/","commentUrl":"/en/comment/topic_310704/"},"strings":{"userRole":"","userId":"1422427","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote>this reply is for me not helpful <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></blockquote>So what's the problem? You can't send them screenshot of payment confirmation?","userRegistered":"1486381598777","userCommentsCount":"438","userName":"Corgy Viking","createdDate":"1495008469333","editedDate":"0","id":"310704","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"310704","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_312410/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"yeah right, so maybe you can tell me where i find the hystory of my purchases ?","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495133402683","editedDate":"0","id":"312410","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312410","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1422427/","commentUrl":"/en/comment/topic_312556/"},"strings":{"userRole":"","userId":"1422427","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote>yeah right, so maybe you can tell me where i find the hystory of my purchases ?</blockquote>Didn't you get message to your phone or smth like that about purchasing?","userRegistered":"1486381598777","userCommentsCount":"438","userName":"Corgy Viking","createdDate":"1495179897923","editedDate":"0","id":"312556","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312556","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_312857/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.</p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495217910817","editedDate":"0","id":"312857","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"312857","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1543256/","commentUrl":"/en/comment/topic_312868/"},"strings":{"userRole":"","userId":"1543256","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote><p>Would I ask if I had something? So let it be and do not make a stupid counterquestion. Your comments are as useless as the support of this game.</p></blockquote>If you paid with paypal you should have a statement of purchase ... if you paid with a credit card you should have some type of statement ... however you paid you should have something that shows your payment ... you should have some type of record FROM THE entity that you paid with ... :p<br>","userRegistered":"1491581308747","userCommentsCount":"1350","userName":"blazebo","createdDate":"1495219645780","editedDate":"1495219736000","id":"312868","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"312868","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_315404/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495391304453","editedDate":"1495391459590","id":"315404","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"315404","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1543256/","commentUrl":"/en/comment/topic_315416/"},"strings":{"userRole":"","userId":"1543256","contentDraftJs":"","contentHtml":"<p>Man2Hell said:</p><br><blockquote><p>At all, why do I have to prove to plarium that I have made a purchase. If I give them my player ID, they should know it...and if not, then sorry this support is just pointless <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p></blockquote><p>That is a bit ridiculous ... you could say why do I have to prove to any store I bought something ... I should just be able to go in and say I bought it and it's not good and so give me a replacement or my money ... BUT ... that is not how it works ... you should have the documentation ... so JUST PROVIDE IT ... sorry ... but I think you are being a bit difficult ... :)<br></p>","userRegistered":"1491581308747","userCommentsCount":"1350","userName":"blazebo","createdDate":"1495392362360","editedDate":"0","id":"315416","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315416","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_315464/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495401218470","editedDate":"0","id":"315464","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315464","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1422427/","commentUrl":"/en/comment/topic_315570/"},"strings":{"userRole":"","userId":"1422427","contentDraftJs":"","contentHtml":"<p>Man2Hell said:</p><br><blockquote><p>This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p></blockquote><p>If you come to the store with the torn thing, but without a receipt, no one is going to help you and give you your money back for this thing. You spent much more time with your aggressive behavior then you needed if you just added that support wanted. </p>","userRegistered":"1486381598777","userCommentsCount":"438","userName":"Corgy Viking","createdDate":"1495439962737","editedDate":"0","id":"315570","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315570","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1543256/","commentUrl":"/en/comment/topic_315662/"},"strings":{"userRole":"","userId":"1543256","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Man2Hell said:</div><br><blockquote><p>This is not a store. This is digital internet, everything is recorded and secured. So do not write such crap <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"></p></blockquote>But it is a store ... an internet store ... in non internet stores lots of data is stored also ... if you paid with credit card at a non internet store they would have the information available ... however they would require you to provide the information if you had a problem ... :)<br>","userRegistered":"1491581308747","userCommentsCount":"1350","userName":"blazebo","createdDate":"1495454032010","editedDate":"0","id":"315662","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/7.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315662","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1506911/","commentUrl":"/en/comment/topic_315831/"},"strings":{"userRole":"","userId":"1506911","contentDraftJs":"","contentHtml":"<p>To you two pseudo-moderators. I do not know what you get paid, but isnt it embarrassing you. You are totally disqualified <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/face.png\" class=\"smiles postImage\"><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\"><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/dancing.png\" class=\"smiles postImage\"></p>","userRegistered":"1490112942643","userCommentsCount":"24","userName":"Man2Hell","createdDate":"1495478064740","editedDate":"0","id":"315831","entityId":"39769","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"315831","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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