INCORRECT ITEMS FROM PURCHASE.

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INCORRECT ITEMS FROM PURCHASE.

Bel-Gareth

Jul 16, 2018, 19:5607/16/18

06/22/17

INCORRECT ITEMS FROM PURCHASE.

Anyone else have issues getting the right items from purchases lately??? 3 times now i have bought packs and didnt receive the right stuff, last night i got 2 packs for sharman energy ...got the gold...they took the money...no energy , no troops, no tasks,

tried to contact plarium through game will not let me send message..... tried through support on plarium page...wont load ..takes to long to connect....how the hell do i get this sorted out, my next options are taking it to my bank for chargebacks

Comments

UVUCA

Jul 17, 2018, 01:4007/17/18

Yes. Same issue here. Bank withdrawal but no items or gold. Other people in clan has same issue as well.

(Worse) is that I also bought packs where I did not check / see if I actually got what I bought

Deleted

Jul 17, 2018, 03:1107/17/18

I bought 2 packages and did not receive any content. I was shown an error and still debited my money. I bought 2 times for 19.99 2 Million gold ... and did not receive one ! I would like to have my gold or my money back please !

Greetings Launebaer

𝕺𝖘𝖙𝖒𝖆𝖗𝖐𝖜𝖔𝖑𝖋

Jul 17, 2018, 03:1807/17/18

11/25/17

Technical problems with the bank ??? I will not buy anything this week anymore!

Bel-Gareth

Jul 17, 2018, 04:5407/17/18

06/22/17

worst thing is they make it impossible to contact them and take no responsibility...they scan these feeds so they know there is problems....starting chargeback with bank today they said i can do it for all purchases in last 12 months that will get there attention im sure lol

Ivar MarksmanAdmin

Jul 17, 2018, 06:1507/17/18

01/11/17

4649

Dear, Jarls!

We are sorry that you have encountered this situation. Google Play Services are currently experiencing some issues. Google Play specialists are working to resolve it.

Please follow the link below to contact Google Play support:

https://support.google.com/googleplay/answer/7100415?hl=en

We hope that this situation will be resolved soon.

Thank you for your understanding.

LadyArrow

Jul 17, 2018, 08:5707/17/18

11/26/15

337

Hello,

what is with the pc version (without google play)?

Is there the same fail?

And by the way when I see that a Administrator answer, what is with the big bugs on the pc version (browser) of this game?

Ivar MarksmanAdmin

Jul 17, 2018, 14:0707/17/18

01/11/17

4649

Dear Jarls,

Thank you for your patience.

If you are still experiencing any issues with purchases, please, сontact the official channel of support by this email [email protected], adding:

Your game ID;
Screenshot of the Google Play Store receipt;
Name of the purchased offer or an approximate set of game values.

Have a nice day!

LadyArrow

Jul 18, 2018, 19:3107/18/18

11/26/15

337

Hello,

can I get an answer about if the offer buy problem is for the pc user too????

The topic is locked. You cannot post comments.

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Same issue here. Bank withdrawal but no items or gold. Other people in clan has same issue as well.</p>(Worse) is that I also bought packs where I did not check / see if I actually got what I bought <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/face.png\" class=\"smiles postImage\"><br>","userRegistered":"","userCommentsCount":"90","userName":"UVUCA","createdDate":"1531791659793","editedDate":"0","id":"498207","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498207","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3334004/","commentUrl":"/en/comment/topic_498214/"},"strings":{"userRole":"","userId":"3334004","contentDraftJs":"","contentHtml":"<p>I bought 2 packages and did not receive any content. 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I will not buy anything this week anymore!</p><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1511654114920","userCommentsCount":"3","userName":"𝕺𝖘𝖙𝖒𝖆𝖗𝖐𝖜𝖔𝖑𝖋","createdDate":"1531797481100","editedDate":"0","id":"498216","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/58414b2a-0012-4f64-bec5-9ff87b94fe5a"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498216","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3327379/","commentUrl":"/en/comment/topic_498234/"},"strings":{"userRole":"","userId":"3327379","contentDraftJs":"","contentHtml":"worst thing is they make it impossible to contact them and take no responsibility...they scan these feeds so they know there is problems....starting chargeback with bank today they said i can do it for all purchases in last 12 months that will get there attention im sure lol","userRegistered":"1498094393383","userCommentsCount":"1","userName":"Bel-Gareth","createdDate":"1531803280403","editedDate":"0","id":"498234","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/06.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498234","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1385797/","commentUrl":"/en/comment/topic_498243/"},"strings":{"userRole":"Admin","userId":"1385797","contentDraftJs":"","contentHtml":"<p>Dear, Jarls!</p><p>We are sorry that you have encountered this situation. Google Play Services are currently experiencing some issues. Google Play specialists are working to resolve it.</p><p>Please follow the link below to contact Google Play support:</p><p><a href=\"//support.google.com/googleplay/answer/7100415?hl=en\" rel=\"nofollow ugc\" target=\"_blank\">https://support.google.com/googleplay/answer/7100415?hl=en</a></p><p>We hope that this situation will be resolved soon.</p><p>Thank you for your understanding. </p>","userRegistered":"1484123681610","userCommentsCount":"4649","userName":"Ivar Marksman","createdDate":"1531808145503","editedDate":"0","id":"498243","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/admin/vikings_war_of_clans_Ivar_200x200.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"498243","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/831862/","commentUrl":"/en/comment/topic_498273/"},"strings":{"userRole":"","userId":"831862","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>what is with the pc version (without google play)?</p><p>Is there the same fail?</p><br>And by the way when I see that a Administrator answer, what is with the big bugs on the pc version (browser) of this game?<br>","userRegistered":"1448552962920","userCommentsCount":"337","userName":"LadyArrow","createdDate":"1531817838383","editedDate":"0","id":"498273","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1385797/","commentUrl":"/en/comment/topic_498354/"},"strings":{"userRole":"Admin","userId":"1385797","contentDraftJs":"","contentHtml":"<p>Dear Jarls,</p><p>Thank you for your patience.</p><p>If you are still experiencing any issues with purchases, please, сontact the official channel of support by this email <a target=\"_blank\">games.support@plarium.com</a>, adding:</p><p><ul><li>Your game ID;<br></li><li>Screenshot of the Google Play Store receipt;<br></li><li>Name of the purchased offer or an approximate set of game values.</li></ul></p><p>Have a nice day!</p>","userRegistered":"1484123681610","userCommentsCount":"4649","userName":"Ivar Marksman","createdDate":"1531836466443","editedDate":"0","id":"498354","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/admin/vikings_war_of_clans_Ivar_200x200.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"498354","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/831862/","commentUrl":"/en/comment/topic_498776/"},"strings":{"userRole":"","userId":"831862","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>can I get an answer about if the offer buy problem is for the pc user too????</p><br>","userRegistered":"1448552962920","userCommentsCount":"337","userName":"LadyArrow","createdDate":"1531942303080","editedDate":"0","id":"498776","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498776","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Same issue here. Bank withdrawal but no items or gold. Other people in clan has same issue as well.</p>(Worse) is that I also bought packs where I did not check / see if I actually got what I bought <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/face.png\" class=\"smiles postImage\"><br>","userRegistered":"","userCommentsCount":"90","userName":"UVUCA","createdDate":"1531791659793","editedDate":"0","id":"498207","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498207","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3334004/","commentUrl":"/en/comment/topic_498214/"},"strings":{"userRole":"","userId":"3334004","contentDraftJs":"","contentHtml":"<p>I bought 2 packages and did not receive any content. I was shown an error and still debited my money. I bought 2 times for 19.99 2 Million gold ... and did not receive one ! I would like to have my gold or my money back please !</p><br>Greetings Launebaer","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1531797066420","editedDate":"0","id":"498214","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498214","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1837042/","commentUrl":"/en/comment/topic_498216/"},"strings":{"userRole":"","userId":"1837042","contentDraftJs":"","contentHtml":"<p>Technical problems with the bank ??? I will not buy anything this week anymore!</p><img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/smiles/thumbsdown.png\" class=\"smiles postImage\">","userRegistered":"1511654114920","userCommentsCount":"3","userName":"𝕺𝖘𝖙𝖒𝖆𝖗𝖐𝖜𝖔𝖑𝖋","createdDate":"1531797481100","editedDate":"0","id":"498216","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/58414b2a-0012-4f64-bec5-9ff87b94fe5a"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498216","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3327379/","commentUrl":"/en/comment/topic_498234/"},"strings":{"userRole":"","userId":"3327379","contentDraftJs":"","contentHtml":"worst thing is they make it impossible to contact them and take no responsibility...they scan these feeds so they know there is problems....starting chargeback with bank today they said i can do it for all purchases in last 12 months that will get there attention im sure lol","userRegistered":"1498094393383","userCommentsCount":"1","userName":"Bel-Gareth","createdDate":"1531803280403","editedDate":"0","id":"498234","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/06.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498234","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1385797/","commentUrl":"/en/comment/topic_498243/"},"strings":{"userRole":"Admin","userId":"1385797","contentDraftJs":"","contentHtml":"<p>Dear, Jarls!</p><p>We are sorry that you have encountered this situation. Google Play Services are currently experiencing some issues. Google Play specialists are working to resolve it.</p><p>Please follow the link below to contact Google Play support:</p><p><a href=\"//support.google.com/googleplay/answer/7100415?hl=en\" rel=\"nofollow ugc\" target=\"_blank\">https://support.google.com/googleplay/answer/7100415?hl=en</a></p><p>We hope that this situation will be resolved soon.</p><p>Thank you for your understanding. </p>","userRegistered":"1484123681610","userCommentsCount":"4649","userName":"Ivar Marksman","createdDate":"1531808145503","editedDate":"0","id":"498243","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/admin/vikings_war_of_clans_Ivar_200x200.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"498243","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/831862/","commentUrl":"/en/comment/topic_498273/"},"strings":{"userRole":"","userId":"831862","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>what is with the pc version (without google play)?</p><p>Is there the same fail?</p><br>And by the way when I see that a Administrator answer, what is with the big bugs on the pc version (browser) of this game?<br>","userRegistered":"1448552962920","userCommentsCount":"337","userName":"LadyArrow","createdDate":"1531817838383","editedDate":"0","id":"498273","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498273","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1385797/","commentUrl":"/en/comment/topic_498354/"},"strings":{"userRole":"Admin","userId":"1385797","contentDraftJs":"","contentHtml":"<p>Dear Jarls,</p><p>Thank you for your patience.</p><p>If you are still experiencing any issues with purchases, please, сontact the official channel of support by this email <a target=\"_blank\">games.support@plarium.com</a>, adding:</p><p><ul><li>Your game ID;<br></li><li>Screenshot of the Google Play Store receipt;<br></li><li>Name of the purchased offer or an approximate set of game values.</li></ul></p><p>Have a nice day!</p>","userRegistered":"1484123681610","userCommentsCount":"4649","userName":"Ivar Marksman","createdDate":"1531836466443","editedDate":"0","id":"498354","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/admin/vikings_war_of_clans_Ivar_200x200.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"498354","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/831862/","commentUrl":"/en/comment/topic_498776/"},"strings":{"userRole":"","userId":"831862","contentDraftJs":"","contentHtml":"<p>Hello,</p><br><p>can I get an answer about if the offer buy problem is for the pc user too????</p><br>","userRegistered":"1448552962920","userCommentsCount":"337","userName":"LadyArrow","createdDate":"1531942303080","editedDate":"0","id":"498776","entityId":"106255","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"498776","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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